Customer Service Manager

Rodney Maske

Attentive to detail, Hard Working, Accustomed to Call Center environment, provides

excellent Customer Service

Hampton, VA

******.*******@*****.*** - 443-***-****

An innovative individual seeking a position with the opportunity for growth and ongoing development in the

company which will utilize my experience and training in Customer Service, Collections, Computer Networks,

hardware, software and HVAC

WORK EXPERIENCE

TECHNICAL SUPPORT TIER 1/CUSTOMER SERVICE

RANSTAD/COX COMMUNICATIONS, CONTRACT WORKER - Chesapeake, VA - September 2013 to

February 2014

Responsibilities

Assist customers with technical issues regarding their Cox video, internet and phone services

Assist customers with bill payments and questions regarding their bill, responsible for transitioning from service

to sales.

Key in new orders and process new installation work orders as well as scheduling trouble calls, while providing

excellent customer service to all customers.

COMPLETE COMMERCIAL AND RESIDENTIAL HANDYMAN SERVICES

K&R HOME IMPROVEMENT - Baltimore, MD - May 2011 to September 2013

Freelance work Drywall installation & repair

Minor plumbing repairs

Interior & exterior home refurbishing

RESIDENTIAL SERVICE TECHNICIAN

ADECCO/GENERAL ELECTRIC, CONTRACT WORKER - Columbia, MD - July 2012 to November

2012

Service GE Appliances for consumers at their place of residence

Provide Excellent Customer Service

Use and maintenance of company provided vehicles

ACCOUNT MANAGER/COLLECTOR

NCO FINANCIAL SYSTEMS - Jessup, MD - May 2009 to May 2011

Established and enforces payment schedules

Provided excellent Customer Service to clients, Instituted settlement negotiations on past due Sallie Mae

student loans, followed up with customers regarding payment arrangements.

ACCOUNT MANAGER/COLLECTOR

SUPERIOR ASSET MANAGEMENT - Atlanta, GA - January 2007 to April 2009

Performed collections on pastdue T-Mobile accounts

Negotiated payment arrangements

Performed third-party collections for Orchard Bank Visa and Master Card accounts, provided outstanding

Customer Service and followed up with customers regarding payment arrangements

PARTS INSTALLER

TIRES PLUS TOTAL CAR CARE CENTER - Atlanta, GA - August 2006 to January 2007

Performed vehicle repair and maintenance in accordance with dealer and factory standards

Maintained knowledge and continual training on complex vehicle components

Performed diagnostic tests using electronic equipment and computer based programs.

CUSTOMER SERVICE/COLLECTIONS REPRESENTATIVE

MEL HARRIS AND ASSOCIATES LLC - New York, NY - August 2004 to April 2006

Responsibilities

Provided excellent customer service to clients, met monthly collection goals enforced all phases of post

judgment collections daily interaction with in-house legal team for purpose of establishing stipulations vacating

judgments and other legal documentation

CUSTOMER SERVICE/ COLLECTIONS REPRESENTATIVE

COHEN AND SLAMOWITZ LLC - Woodbury, NY - November 2001 to August 2004

Responsibilities

specialized in collecting debts for post judgment accounts, asset location, initiating wage attachments and

bank levies while providing excellent customer service

EDUCATION

Associates of Science in Network Systems Administration

ITT Technical College - Norfolk, VA

2013 to 2015

EPA CFC Certification TYPE1,TYPE2 and 410A in HVACR

Allstate Career School - Baltimore, MD

2009 to 2011

SKILLS

Microsoft Office, Microsoft Word, Powepoint, Excel, Adobe Acrobat Reader and Certified HVACR TYPE 1 and

TYPE 2

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