Customer Service Management
Resume:
CHRISTINA R. CARPENTER
Las Vegas, NV 89119
***************@*****.***
BUSINESS / OFFICE MANAGEMENT =96 EXECUTIVE / ADMINISTRATIVE SUPPORT
Versatile and results-driven professional with strong qualifications and =
experience to lead and support activities, projects, and functions =
within diverse businesses and industries that involve office =
administration and operations management. Self-motivated individual with =
exceptional interpersonal and communication skills to build rapport and =
maintain productive working relationships with customers, co-workers, =
and all levels of management. Eager to support a growth-oriented =
organization in achieving business goals and exceeding performance =
expectations.
AREAS OF STRENGTH
* Exceeding Company Objectives
* Clear/Effective Communications
* Team Management/Leadership
* Professional/Pleasant Demeanor
* Strategic/Logistical Development
* Budgets and Financial Oversight
* Allocate and Manage Resources
* Executive Support/Collaboration
* Administrative/Office Functions
* Delivering Training/Presentations
* Phone/In-Person Communication
* Performing Well Under Pressure
PROFESSIONAL EXPERIENCE
Operations / Office Manager, Professional Fitness Institute, Las Vegas, =
NV 2006 =96 2014
Leveraged a high degree of initiative, strong communication and problem =
solving skills, and leadership abilities to oversee and support business =
projects, programs, and initiatives. Held accountable for office, =
administration, and logistical functions including financial, budgeting, =
payroll, AP/AR, project management, vendor procurement, executive =
support, event scheduling/registration/execution, and =
creating/implementing policies and procedures.
* Oversaw and managed all day-to-day business/office functions to ensure =
efficiency and productivity, provided support to executive staff, and =
successfully completed special projects, assignments, and tasks as =
requested.
* Exhibited ability to communicate clearly and effectively while =
utilizing excellent coordination and facilitation skills to lead and =
evaluate the status of projects as well as to ensure the timely =
completion of all assignments.
* Demonstrated excellent organizational, time management, and =
multi-tasking skills with ability to prioritize work while using strong =
problem-solving and decision-making abilities to complete projects and =
day-to-day tasks.
* Managed communications received or initiated through phone, email, and =
mailed correspondence and utilized extensive knowledge of software and =
business applications to create documents, reports, and other items.
* Identified and provided additional assistance as needed to support =
efficient and productive operations as well as accepted new assignments =
and responsibilities with a positive, cooperative, and team-oriented =
attitude.
* Independently investigated and resolved problems, provided internal =
and external customer service, developed and managed workflow, performed =
statistical and budgetary projections, and supported staff hiring needs.
* Recognized by management for anticipating problems and presenting =
effective solutions/recommendations, team collaboration and leadership, =
exceeding expectations, and consistently delivering outstanding results.
Additional Experience:
* Office / Services Coordinator, GES Expo Services, Las Vegas, NV (2003 =
=96 2005)
EDUCATION
Bachelor of Science in Business Administration (Senior Status), Ashford =
University, Clinton, IA
Involvement / Organizations:
* Treasurer, DM Period Reenactment Guild, Las Vegas, NV (2013 =96 =
Present)
* Victim Advocate/Coordinator, Gender Justice, Las Vegas, NV (2013 =96 =
Present)
* President, SGH Group, Las Vegas, NV (2006 =96 Present)
Computer: MS Office (Word / Excel / PowerPoint), QuickBooks, Pegasus, =
GradPro, PCs/Windows, Web Apps
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