Customer Service Assistant

ARMISHA SMITH

**** ***** **** **** *** ***, Orlando, FL 32839 • Home: 313-***-**** • *******@*****.***

Professional Summary Emergency medical professional highly effective at assessing and responding to life threatening situations. BLS and CPR certified with in-depth knowledge of human anatomy and physiology. Skills

Rapid patient assessments Sound decision maker Spinal immobilization methods Deliver babies in emergency situations Beginning IV therapy Work History

Education

Certifications

Suction, vitals, Recipient of [Certificate Of Achievement] Award Performing endotracheal intubations Performing CPR and automated external defibrillation

Customer Service Technical Support, 10/2012 to 01/2013 Teletech – Englewood, CO

Worked from home assisting Best Buy customers with the products and services our company had to offer. Also needed to implement time management skills along with upgrade(upselling) techniques. Maintained up-to-date knowledge of product and service changes.

Personal Care Assistant, 07/2011 to 09/2012 Home Life Styles St Clair – MI

Assisted and advocated for clients with behavior and mental disabilities Passed medications, insulin injections and requested prescription refills Charting/and Record Management HIPAA Compliance trained Vital Signs along with height and weight. Evaluated patient care needs, prioritized treatment, and maintained patient flow. Assisted patients with daily functions. Delivered in-home care to disabled children and adults. Transported patients to and from different departments.

Medical Assistant in, 10/2008 to Current The United States Army Reserve Combat Medic – Southfield, MI

the pediatric unit Obtained Vital Signs as well as blood draws Performed Focused History and Physical Examinations Performed Intravenous Drip therapy Also Implements good leadership skills. Accurately recorded and reported test results according to established procedures. Partnered with team of registered nurses to achieve overall well-being of all patients. Administer first aid treatment to accident victims

Personal Care Assistant, 03/2000 to 05/2003 County Meadows – Bridgeville, PA

Provided personalized care to elderly clients with Alzheimer and dementia. Assisted in the development of basic living skills. Provided activities and therapeutic services to residents. Filed and kept record of residents personal information. Implemented necessary changes based on evaluation of staffing requirements and floor assignments.

National Registry Emergency Medical Technician, 2009 Army Medical Department - Fort Sam Houston, TX Trauma and environmental emergencies. EMT-I Certificate class series Coursework in Human Anatomy and Physiology

Current EMT-B Certified

Current CPR and BLS

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