Customer Service Manager

[Phone number]•[E-mail address]

[Your Name]

*** ********** ******, *****, **** 44306•330-***-****•*************@*****.***

Jeanetta Knox

Objective

Dedicated customer service representative that is motivated to maintain customer satisfaction and to help grow

company success.

Experience

01/2014-Present

Aldi Inc. Akron, Ohio

Customer Service Associate

Working many roles from cashier to stocker while providing outstanding customer service

and assistance.

Assist Store Management by merchandising product, monitoring inventory, and keeping

t he store looking its best.

Multi task and communicate effectively with fellow staff, while being open to new ideas

about how to accomplish goals.

Balance cash drawer on a daily basis.

02/2011-02/2013

Charter One Bank Akron, Ohio

3 Key Supervisor

rd

Achieved sales and referral goals by developing a positive customer experience.

Proactively sought ways to develop and expand customer relationships in order to

contribute towards branch success.

Actively participated in opportunities to expand knowledge, influencing and

i nterpersonal skills.

Maximized personal production through attention to detail, self-motivation, and

adaptability to achieve branch and personal goals.

Always over 150% of my quarterly goals and made top 10 banker list 6 months in a row.

ATM custodian, maintained vault, cash handling, teller responsibilities, handled

mortgages, and home equity products.

Responsible for opening and closing branch on regular basis.

10/2004-02/2011

Dave’s Supermarket Akron, Ohio

[Phone number]•[E-mail address]

[Your Name]

Front End Manager

Responsible for all customer service at Front End.

Ensured that all service standards were met and that customer issues were resolved.

Trained, supervised, scheduled and managed Front End associates and ensured that they

complied with the operating policies and procedures of the Company.

Maintained quality service by establishing and enforcing company standards.

Assumed the responsibilities of Store Manager/Assistant Manager in their absence.

Assisted Store Manager with hiring process, including reviewing applications, calling,

and interviewing potential employees.

E ducation

06/2004-12/2005

Life Skills Center of Akron Akron, Ohio

High School Diploma

References

References are available on request.

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