Customer Service Manager

Franklin Ngbaragbor

• **** Danny • • •

San Antonio, TX (512) 689- fngbaragbor@gma

Kaye (Apt 504-*****-**** il.com

CAREER OBJECTIVE:

To progress in the field of labor as a willing employee through the application of skills, education, and

experience acquired while maintaining a mutually beneficial relationship with a company/industry that has a

culture of growth, development and opportunity.

EDUCATION:

• Lyndon Baines Johnson High School- Liberal Arts and Science Academy: Diploma, June 2008

SKILLS:

• Radio Frequency Scanner(RF Scanner)

• Stand-Up Double Deep Reach Truck Trained

• Order Picking Forklift Truck Trained

• Sit-Down Counterbalance Truck Trained

• Spreadsheet Apprehensive

• Ten-Key

• Shrink Wrapping

• Microsoft Office

• Flooring Installation

• Stocking/Receiving

• Landscaping

• Attention to Detail

• Retail/Sales

EXPERIENCE:

Johnson Controls: Forklift Operator/Shipping San Antonio, TX 03/2014-Currently

Employed

• Hand palletizing of materials to be shipped out via the utilization of computer analog and spread

sheet software

• Transported materials and items from receiving and storage areas to other designated areas through

the employment of both Stand-Up Forklift and the Sit-Down Counterbalanced Truck

• Systematized materials or items on bays, racks, or bins with the application of a Radio Frequency

Scanner to do so

• Execution of general housekeeping functions within a warehouse

Lowes: Receiver/Stocker/Unloader/Delivery Assistant San Antonio, TX 05/2013-02/2014

• Responsible for safe, adept unloading/reception and disbursement of RDC freight/Appliances

• Retrieved orders using order sheets, invoices and inventory software to prepare loads for transport,

utilizing both forklift and pallet jack

• Compiled customer orders from stock and relocated orders in delivery bays within shipping

department

• Supported receiving/shipping clerk in certifying that orders are procured or dispatched accurately,

punctually and within timely fashion

• Perpetuating the warehouse’s efficiency at respectable levels while ensuring and complying with all

safety regulations and guidelines

• Assist delivery transactions via the preparation and installation of appliances within customers home/

as well as conducting verbal conformation of appointment with customer through telecommunication

• Fulfilled routine completion of down stocking assignments as well as all other occupational

engagements directed by management

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• Provided professional mannered, quick, responsive customer service via the acknowledgment of all

customers

True Care Lawn Service: Understudy/Manager San Antonio, TX 01/2013-Currently

Employed

• Aggregated funds via potential customers into definite revenue in exchange for company services

• Regulated business assignments through self-involvement as well as overseeing

• Assessed clientele’s inclinations in order to conceptualize services

• Provided efficient maintenance towards agricultural scenery

Wal-Mart: Overnight Stocker Austin, TX 10/2010-8/2011

• Demonstrated aptitude to handle high inbound capacity of merchandise and volume of customers

whilst maintaining a positive shopping experience for the customer

• Maintained thorough knowledge of store merchandise

• Comprehensive knowledge of rotating stock/selves to ensure quality and orderly presentation of

merchandise at all times

• Exhibited bodily tenacity to withstand the physical demands essential to stocking

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