Customer Service Manager

Daja Dukes

**** *. ***** ******, ** *****

773-***-****

***********@*****.***

Objective:

I am persuing a fulltime position in a customer service environment, where I can gain

further experience while enhancing the company's productivity.

Skills

• Eight years of customer service

• Strong two-year background of successful management and inventory

• Excellent communication skills demonstrated by ability to work with diverse population

• Highly competitive, self-starter who is organized, disciplined, and goal-oriented

• Resourceful & committed as well as versatile & adaptable

• Listen to determine needs of customers before offering a solution

• Handling company calls/conference calling

• Sanitation licensed/manager

• Balanced register and manager’s safe

• Clerical data Entry

• Resolve customer complaints

• Microsoft Office Application, Internet, and Email

• Mandated Reporter certified Listen to determine needs of customers before offering a

solution

Work Experience

Aldi Cicero, IL [August 2013-January 2014]

Cashier/Stocker

• Receive payment by cash, debit card, credits, Issue receipts and refunds

• Greet Customers

• Resolve customer complaints

• Answer customers’ questions and provide customer service

• Answer phone calls from customers

• Inventory

• Clerical data entry

• Stock products

McDonald’s Chicago, IL [September 2005-August 2013]

Manager

• Handles any questions and/ or concerns in a friendly and timely manner

• Enforce all rules and regulations of the restaurant

• Maintain professional and sanitary environment at all times

• Balance individual drawer to ensure accuracy following every shift, including manager’s

safe.

• Make sure all products that are used meet McDonald’s standards

• Manage up to ten employees a day, and making sure they are pursuing their duties

• Handles customer transaction via cash and credit payments

• Assist with preparation and organization of meal orders to expedite service

• Count inventory at the end of each month

Education

Harold Washington College, Chicago, IL [August 2009-Present]

Expected Associates Degree- Criminal Justice

• Apply Constitutional principles that protect rights of citizens and regulate criminal-justice

agencies

• Explain and discuss various theories of crime causation and societal response, and the

techniques of prevention and treatment of crime

• Identify and discuss procedures necessary to establish a lawful arrest and search, proper

judicial procedures, and the admissibility of evidence

• Knowledge of ethical principles with high standards expected of criminal justice

practitioners

Northern Illinois University, Dekalb, IL[August2007-December2008]

Collins High School, Chicago, IL [2003-2007]

References upon request

Contact this candidate