Quality Assurance Software
Resume:
Johnstown, CO *****
**********@*******.***
QUALIFICATIONS SUMMARY
Motivated, versatile professional offering thorough experience in technical
writing, marketing/communications, software support, and training.
Accustomed to working both solo and collaboratively in fast-paced, highly
technical environments. Extensive knowledge of both software and hardware
development as well as documentation processes, which has made me a
productive and valued member of the overall corporate team. Inactive DOD
Secret Clearance.
TECHNICAL EXPERTISE
Operating Systems: MS Windows, MS-DOS, Mac, Unix
Languages: HTML, SGML, XML
Applications: Microsoft: Word, Excel, Access, PowerPoint, Outlook,
Publisher, Visio; Adobe: Acrobat, InDesign, FrameMaker, Photoshop,
PageMaker, Illustrator; Corel: WordPerfect, CorelDraw; Quark; RoboHelp;
Cartographer CAD; Interactive Authoring and Display System (IADS), eRPSTL
(Electronic Repair Parts and Special Tools List), Visual SourceSafe, J.D.
Edwards, Insight, Filmtrack, and others.
EXPERTISE
< Technical documentation: writing and editing for print and online
delivery.
< Online Help System development for Windows, Mac, and web-based
applications.
< Online, web-based, and classroom training development.
< Training manual development and design for the use of military,
hardware, software, and medical products.
< Web page design and development.
< Training of personnel on hardware equipment, software applications,
and medical technology.
PROFESSIONAL EXPERIENCE
Senior Technical Writer / Application Support Coordinator /
September 2006-February 2014
Software Quality Assurance Specialist / Business Analyst
Colorado Satellite Broadcasting, Boulder CO
< Streamlined support and maintenance processes for mission-critical
accounting software, bringing it from approximately 30 hours per week
to approximately 5 hours per month.
< Developed, designed, and wrote user manuals and online help for
software products.
< Trained new hires on multiple software systems.
< Provided software support and training for local and remote staff.
< Created SOPs for both proprietary software and off-the-shelf
solutions.
< Gained expertise on a variety of systems, which enabled me to assist
multiple divisions within the company.
< Planned, supervised, and participated in the implementation of bug
fixes, patches, and system upgrades for mission-critical software
systems.
< Performed tests on computer applications to isolate and solve issues.
Initiated tests, analyzed results, and provided solutions to technical
problems in a fast-paced environment.
< Documented complex test plans and problem-solving tasks.
< Worked with software engineers to design, build, and roll out
software, which ensured minimal downtime for our users.
Layout Designer / Art Director February 2009-present
Blackwyrm Publishing, Louisville KY and Hero Games, Gerlach NV
< Hired and supervised a large group of artists for work in a variety of
books.
< Wrote, designed, edited, and laid out books on a tight schedule.
< Interfaced with printing companies to ensure a high-quality product was
released on time.
< Designed trade dress for use in multiple book lines.
< Published multiple articles for online magazines.
PROFESSIONAL EXPERIENCE (CONT)
Technical Services Lead February 2006-August 2006
Foreign Exchange Translators, Louisville CO
< Lead both internal and external Technical Services teams.
< Responsible for all areas of electronic production for localization of
web sites, print and online documents, and graphics.
< Deciphered/decrypted the properties of source documents in various
formats and languages, and re-created desired properties in a localized,
targeted format.
< Provided training and mentoring to the Technical Services staff as well
as contractors and freelancers.
< Worked with Project Management teams to deliver products on time and
within budget guidelines.
< Recommended best technical processes for projects.
Senior Technical Writer August 2004-January 2006
Vertis Inc., Boulder CO
< Developed, designed, and wrote user manuals and online help for software
products.
< Designed layout and wrote copy for marketing materials, including White
Papers.
< Worked on committee to determine company-wide writing standards for
manuals, white papers, RFPs, and all other documentation.
Lead Technical Writer February 2003-August 2004
Lockheed Martin / SCCI, Boulder, CO
< Developed and authored online Interactive Electronic Technical Manual
(IETM) which describes the operational and maintenance tasks for USAF
Space Based Infrared Systems (SBIRS) program.
< Designed and built Electronic Repair Parts and Special Tools List
(eRPSTL) database for SBIRS program.
< Promoted to Lead Technical Writer within eight months of hire.
Senior Technical Writer / Marcom Coordinator October 1999-
November 2001
Optimus Corporation, Fort Collins, CO
< Designed, wrote, and published user manuals and online help for software
products.
< Designed layout and wrote copy for marketing materials.
< Planned and implemented tradeshow presence.
< Managed internal and external vendor relationships.
< Developed software training, online tutorials, and led classroom
training.
< Designed and developed marketing material, user manuals, tutorials, and
training program for use of the Department of Defense's FED LOG database
program.
< Designed and maintained company web page.
EDUCATION
< Master of Arts Degree in English, Colorado State University
< Bachelor of Arts Degree in English, Colorado State University
< Professional training in book, magazine, and advertising layout
< Professional training in J.D. Edwards Configurable Network Computing
(CNC) systems
< Professional training in software testing and Quality Assurance
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