Sales Customer Service

Raul Roman, Jr.

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**-** *** ******, ***** Meadows N.Y. 11365

Cell: 516-***-**** E-mail: ************@*****.***

SUMMARY QUALIFICATIONS

Over five years of experience ensuring the highest quality of in person and over the phone customer service.

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Excellent communication and organizational skills.

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Highly motivated and energetic with the ability to multi-task and develop new ideas and solutions to challenging

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issues.

Enjoys working with a team as well as working independently.

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EDUCATIONAL PROFILE

Hostos Community College

Bronx, New York Major: Radiology

Bachelor of Science, Expected Graduation Date: 2015 Minor: Business Management

WORK EXPERIENCE

New York Sports Club TSI, New York, NY November 2013 – February 2014

Membership Consultant

Reached and surpassed monthly sales projections. Consistently looked for opportunities to gain new members and

elevate service levels. Prospected for qualified leads and created traffic through mailers, referrals, outreach, etc. Built

a network of contacts through prospecting and referrals. Handled member complaints and performed all basic

transactions including billing changes, freezes, club-to-club transfers, and member-to-member transfers.

Just Energy, Kew Gardens, NY October 2012 - November 2013

Sales Team Leader/ Independent Contractor

Developed, motivated and supervised sales agents. Maintained strong organizational, multi-tasking, and

communication abilities, as well as a proven track record of success in sales. Recruited and managed sales team by

finding selling opportunities, and achieving sales goals.

Family Energy, Long Island City, NY August 2011 - October 2012

Independent Sales Agent

Worked closely with consumers and guided them through the enrollment process of becoming a potential customer of

our energy product offerings.

Universal Survey Center, New York, NY August 2010 - March 2011

Market Research Quality Leader

Assisted with the collection and management of field data on survey projects on different brand products. Evaluated

the performance of market research interviewers after monitoring live phone interviews.

Equinox Fitness Club, New York, NY June 2009 - August 2010

Front Desk Associate

Communicated effectively with customers, peers, and management about any issues. Constantly handled multiple

priorities such as; clerical work, phone lines, and member’s needs. Monitored client check in and personal trainer

session booking.

PDMS Alpha and Omega Security, New York, NY December 2008 - September 2010

Private/ V.I.P. Security Agent

Provided professional security and bodyguard service to high-profile clientele. Ensured the safety of client and all

personnel. Chaperoned international dignitaries throughout New York City while maintaining a professional and

confidential demeanor.

PROFESSIONAL QUALIFICATIONS

• Strong written and oral communication skills

• Ability to simultaneously manage multiple tasks and work efficiently within any setting

• Experience with recruitment and public speaking

• Ability to develop relationships with individuals of all levels and background

PROFICIENT COMPUTER SKILLS

Microsoft Word, Excel, Power Point, Photoshop Premiere, Final Cut and online analytical research expert.

*Strong oral and written communication skills in English and Spanish.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate