Technical Support Active Directory

404-***-**** ************@*****.***

Spanish Bilingual Candidate

Carlos Cruz

Objective

To obtain a position that would expand my knowledge in IT while keeping up with current

business trends to help any company grow.

Experience

Cadillac Jack- Bilingual Spanish Helpdesk 12-2-13 to February 28th 2014

Supported Games servers for Mexico and US casinos

• Front line support for Game servers and slot machines

• Used Dell Opman to monitor alerts on hardware, services, and processes.

• Utilized Dell Server Administrator to review server hardware issues.

• Ran Reports in SQL server management studio for Casino progressives.

• Managed Linux and Windows 2003, ad 2008 servers

• Built and maintained Digital slot machines

• Answered technical calls from Casino slot departments.

• Created tickets in Sysaid and escalated issue to other departments.

• CDC-Dell Contractor Federal Government 7-1-2012 to 12-2-1203

• Supporting CDC employees with technical issues.

• Provided assistance via telephone to office and field agents.

• Operating systems used Windows7 and XP.

• Applications supported

• Windows server 2007 and 2003 server, Citrix, Ms Outlook 2007,2010,VPN,wifi,printing,

Lan connectivity, and shared drives.

• Kaiser Permanente Help-desk 11-20-2011 to 7-9-2012

• Supported end users working on the kaiser network.

• Provided technical expertise remotely.

• Supported Lotus Notes 6.5 to 8.5

• Handled Windows Xp and Windows 7 desktop issues.

• Utilized the remedy ticket system.

• Supported VPN, mainframe,Windows 2003 server, Active Directory resets and Citrix

applications

• Coke Contractor 12- 20 2010 to October2011 Atlanta, GA

• Supported Windows Xp, Vista, Windows 7, Outlook 2000 to 2007 and, Lotus Notes,

Microsoft Word, Excel and PowerPoint

• Provided Technical Support for coke employees on coke LAN

• Created documentation, and instructional videos for end users

• Used Windows Server 2003, Landesk Active Directory

• Troubleshot Outlook email Issues, and software issues

• Resolved Lan Wireless, and Wan issues with Cisco Routers, Wifi networks.

• Resolved Data backup and VPN issues.

• Utilized Cisco Routers, and hubs data issues

• Offered assistance over the phone and in person

• Supported Sap installations and password resets

• Voip Tech Support

Cbeyond 6-30 08 to 3- 10 -2010 Atlanta, GA

• Supported Windows Xp, Vista, Windows 7, Outlook 2000 to 2007.

• Provided Bilingual Technical Support for Voip Customers

• Supported SS7 and MGCP

• Troubleshot Outlook email Issues

• Resolved Lan Wireless, and Wan issues with Cisco Routers, Wifi networks.

• Resolved Data backup issues.

• Utilized Cisco Routers, Call agents to manage voice and data issues

• Offered assistance with phone line issues PRI, SIP,CAS and ANALOG

• I helped end users connect to Lan and Wireless networks.

• DNS Team

• I provided Spanish bilingual support for Voip customers

• FTP assistance with File Zilla and hosting control panel

• Created PTR, and records

• Assisted with email setup

• Supported email program Outlook and Outlook express

• Updated DNS and Mx records

• Lodge net June07 to June08 Atlanta, GA

• Wireless Network Support

• Provided Spanish bilingual support for Wifi clients

• Configured ports on switches for Vlans

• Rebooted Cisco access points and HP switches remotely.

• Resolved Linux servers issues using tel and ssh via putty

• Servers used Open BSD, Free BSD, and Nomadix

• Blocked spammers and bandwidth abusers on network

• Helped end users with authentication and connectivity issues

• Opened trouble tickets

• IBM Contractor April07-June 07 Atlanta, GA

• Tech Support

• Troubleshot hardware issues on ThinkPad

• Reinstalled drivers,

• Ordered parts for malfunctioning components

• Resolved wireless and Bluetooth issues

• Opened trouble tickets

• Shooter Alley 4-30-06 -4-3-07 Atlanta

• I was a security professional.

• Provided security for the business.

• Escorted owner to and from the business.

• Utilized crown control Procedures.

• Provided armed support.

• Interland 2002-05 Atlanta, GA

• Customer Support

• Helped website customers with ftp issues

• Supported Windows 2003 server, Outlook, and Mozilla

• Opened trouble tickets.

• Used telnet, ping, Wftp, trace route

• Bellsouth.net. 1999-2001 Atlanta, GA

• Tech Support

• Provided technical support for Spanish speaking customers

• Resolved connectivity issues for dial and DSL customers

• Support 2000,NT, 98,Outlook,OurtlookExpress, Netscape, IE, and Safari.

Education

Herzing College Atlanta, GA

B.A. Computer Information Technology 2005 .

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