Engineer Customer Service

Dennis Ferreira

**** **** ****** ****, *******, AZ 85041 . (C) 505-***-**** .

******.*.********@*****.***

Systems Engineer

Experienced in creating, training and providing support to multi-national

teams for profitable global manufacturing. Able to juggle multiple and

conflicting priorities to accomplish tasks.

Summary: Accomplished professional and leader in information technology,

supporting manufacturing with 28 years of progressively successful, global

experience.

Skills:

VMware vSphere v5.1 used to Configure, and Manage clients on VMware

host/server

Disaster Recovery experience:

At GE in Albuquerque, NM the data center was on the flight path of the

local airport. We

came up with a plan based on nightly full backups and a contract with a

vendor, Provident

that would provide an 18 wheeler truck with the H/W to replicate our

data center and plug

it into the plant network that was located far away from the building

that housed the data

center.

At Coventry Health care we initially had a situation similar to GE and we

modified it to

include a "hot" data center backup between Pittsburgh and Phoenix

replicating the H/W and

using EMC VMAX SANs for data replication

Infrastructure experience:

Decommission rack mounted servers and convert to Blade Servers

(BL890,BL870,BL860,BL460,etc.). Work with network engineers to convert to

10Gb Ethernet.

Team and Project management:

While working as an "expat" employee for Intel Corporation built and

trained multicultural

and cross functional teams to support new factory production. Later

helped convert this

multinational team to a "follow the sun" support model for all overseas

factories. Used Intel

7 step method of project management to report progress to upper

management

Systems Adminstrator/Analyst experience:

Wrote scripts to regulate and control inter process and inter computer

communication that

regulate WIP in Intel factories, including tasks like being IP stack

expert for certain Oss used

in Intel manufacturing.

2012 - 2013 self-employed

Infrastructure Engineer under contract to Intel Corp. Chandler, AZ., duties

included project management using MS Project and H/W install and configure

of c7000 chassis with BL460 blades

2006 - 2011 Coventry Health Care Inc. Phoenix, AZ

Sr. OpenVMS Systems Engineer supporting IDX/CACHE healthcare application

converting from Alpha to Itanium and EVA SAN to VMAX SAN

2003-2006 Ohio State University Medical Center Columbus, OH

Senior Systems Developer/Engineer

* Email Postmaster/Security

* Systems Management support for MUMPS/CACHE applications

* DNS and SAN strategy for OSU Med. Center

* Served as backup for the AIX Systems Manager

2002-2003 Self-Employed Consultant Albuquerque, NM

Systems Engineering - Sr. Systems Engineer

* Convert payroll applications from OpenVMS to SQL Server at Los Alamos

National Labs

* Lead Help Desk Support Group for GE Aircraft Engine Group in Albuquerque,

NM.

* Provide Support for OpenVMS, W2K systems management and network

1994 - 2002 Intel Corporation - National and International Locations

Senior Systems Engineer/Project & Program Manager

* 2000-2002: Played key role in the start-up of a Chip Manufacturing Plant

(FAB23) in Colorado

Springs, CO, ramping it up to 2500 employees (later reduced to 700)

* 1997 - 2000: Played key role in the start-up of seven factories in five

countries: China, Philippines,

Malaysia, Ireland and Israel. Lived overseas, principally in Malaysia.

Recipient of many Intel awards

for quality and customer service. Served as the internal consultant for

back-end manufacturing:

developed and delivered training for site system administrators.

Developed and implemented plan

world-wide for Intel Manufacturing to convert to DECnet/OSI, a network

protocol still used for

manufacturing. Led the effort to check OpenVMS systems for year 2000

bug.

* 1994 - 1997 helped to start up a Chip Manufacturing facility in Rio

Rancho, NM and as a result of the success

achieved here was asked to help with the startups in Asia, Israel and

Ireland.

1989 - 1994 GE Aircraft Engines

Albuquerque, NM

Senior Systems Engineer

* Converted WIP manufacturing from Prime to Digital Equipment Corp.

computers

* Trained Computer Operations Group and support staff in OpenVMS

* Developed a lights-out operations reduced staff from headcount of 9 to 2

1972 - 1989 Polaroid Corporation

Waltham, MA

Senior Systems Engineer/Bench Chemist

* First 8 years working in Analytical/Organic Chemistry Labs

* Last 10 years in Computer Systems support of Traffic, Order Entry and

Chemical Manufacturing.

* Introduced Ingres as the RDB tool of choice in Chemical Manufacturing

Education

B.S., Computer Science with Chemistry minor, Rhode Island College

Providence, RI

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