Management Manager
Resume:
TIM TAYLOR
**** ********* ******, ** #*** *********.*@*****.***
Washington, D.C. 20009 202-***-****
EXPERIENCE
International Monetary Fund, Communications Specialist, Washington, DC
Nov. 2013-present
. Developed a comprehensive strategic communications plan for the
successful deployment of 2100 iPhones in 15 business days
. Crafts communications on best practices and efficient use of mobile
devices, using Help Desk reports
. Maintains all mobile devices communication tools, including Web site,
social media and digital signage
. Writes mobile devices operational and support policies and procedures for
adoption across the enterprise
Catapult Technology, Ltd., Senior Communications Specialist, Bethesda, MD
Aug. 2013-Nov. 2013
Communications Specialist Oct.
2012-Aug. 2013
. Managed the planning and execution of the overall change management
communications strategy for Office of the Chief Information Officer
(OCIO) of the General Services Administration (GSA)
. Provided guidance and advice to OCIO executive leadership and senior
management on IT communications related matters, including strategic
communication processes and business analytics
. Acted as OCIO communications liaison to other GSA communications offices
and project teams and coordinates all media requests with the Office
of Communications and Marketing
. Promoted the OCIO's products and services to implement change management
initiatives that increased staff social and online engagement by more
than 15% on GSA's Twitter-equivalent, Salesforce Chatter
. Managed content on GSA's Web sites and blogs, including IT Insider,
InSite and 1800 F Transformation
. Developed a communication campaign of IT infrastructure and customer tool
improvements that increased IT blog utilization by more than 30% in
3 month period
. Served as the primary communications support to the Communications
Manager, including editing and drafting content and communications
for OCIO executive leadership and senior management
Professional Insurance Agents (PIA), Communications Assistant, Alexandria,
VA Feb. 2010-Oct. 2012
. Oversaw Web site and maintained flow of content in web architecture and
content management system
. Redesigned PIA's Web site and built password protection infrastructure,
graphically designed 10 web pages
. Developed and implemented a social media strategy that increased direct
membership communication using Facebook, Twitter and LinkedIn to enhance
existing communications plan
. Handled internal communications between national office, membership and
45 PIA state associations
. Reviewed all marketing and member recruitment material for branding
consistency and editorial clarity
. Managed editorial and production processes for the organization's monthly
magazine, PIA Connection
JB Management Solutions LLC, Junior Editor, Rockville, MD
June 2009-Oct. 2009
. Drafted and proofread all marketing documents for grammar, style, and
technical clarity, including a 50-page capabilities document that
showcased the company's skills and past performances in event management
. Prepared proposals for projects under the Dept. of Health and Human
Services and National Institutes of Health
. Assisted events management team with all logistical planning for large
and small government conferences
Volunteers of America, Communications Assistant, Alexandria, VA
May 2009-June 2009
. Drafted internal fact sheets, informational reports, and press release on
health care and elderly care
. Wrote and edited content and assisted with graphic design for all
conference materials on public health care
. Assisted Communications Director to develop a communications strategy for
the Chicago VOA chapter
EDUCATION
American University, Washington, D.C.; BA, English Literature
May 2006
COMPUTER SKILLS
Proficient in Microsoft Word, Excel, Outlook, Access, PowerPoint, Adobe
Creative Suite, LexisNexis, Content Management Systems - Plone and Joomla,
WordPress, Quark Publishing System, SharePoint, Facebook, LinkedIn,
Twitter, Yammer, Google Analytics, HTML, Salesforce, GovDelivery, Real
Magnet
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