Customer Service Medical Assistant
Resume:
Shanna Monckton
Houston, TX 77090
Phone 214-***-****
E-mail **************@*****.***
Objective: To obtain a position that will enable me to utilize my strong organizational skills, educational
background, and ability to work well with people.
Work experience:
Sr. Client Owned Equipment Specialist
October 2012 – March 2014
SEII Dubai, UAE (Contract services for KBR in Baghdad, Iraq)
Supervise the entire Database Support Team for LCIV Mission Iraq.
Obtain training criteria and perform training for Database Support Team.
Notify management of changes and identify potential risk areas and possible solutions.
Compiled data needed to monitor and report on Property and Materials Management performance metrics.
Archive documents and all corresponding emails.
Conduct and administer self-audits to measure compliance to KBR's approved Property Management
Procedures.
Assist in PMSA audits and ensure the Property Book is accurate and up to date per the PCP. Run Property
Reports as needed.
Work with DCMA to obtain audit information and assist in any other needs throughout the mission.
Review documents for proper forms and memorandums to perform update of Property Book.
Utilize Maximo and SAP databases to obtain requested information.
Perform update of LTDD, Recovery, Lateral Transfer, Adjustment, DRMO, Turn-In, De-tag, FOI,
Warehouse Requisitions, Change of Locations and RTV documents in the Property Book to help keep
proper track of all GP’d items.
Add Government Furnished Equipment (GFE) and Contract Acquired Property (CAP) to the Property Book
once all documentation has been received and reviewed.
Trained to work in the IUID System, Microsoft Office, Maximo, SAP and Documentum.
Analyze the entire Property Book for any discrepancies/inaccuracies and make corrections as needed.
Familiar with the processes of procurement, inventory control, receiving and warehousing as well as having
knowledge of the PCARSS processes.
Materials Specialist
March 2011 – October 2012
KBR, Houston, TX
Assist in the preparation, accumulation, and maintenance of materials control files.
Review the functional box from the field for update and issue to property personnel for updating.
Trained new hires and contract employees on the proper procedures and policy of the property book.
Logged incoming request via functional mailbox and maintained via a tracking system.
Utilized Maximo and SAP to obtain requested information.
Communicated with the field daily to inform them on completion or problems with documents.
Perform update of LTDD, Recovery, Lateral Transfer, Adjustment, DRMO, Turn-In, De-tag and RTV
documents in the Property Book to help keep proper track of all GP’d items.
Create Access Databases to run queries on active/inactive property book to help identify and discrepancies.
Successfully archive documents and all corresponding emails into Documentum and drive for future
reference if needed.
Performed other duties as assigned by management.
Administrative Specialist
September 2010 – March 2011
KBR, Houston, TX
Perform compliance checks on all Logistics shipment files to include research and locate documents
ensuring files are compliant with the FAR/DFAR clauses such as US Flag vessel/carrier usage; as well as
compliance to export control and FCPA/Anti-Corruption policy guidance.
Monitor shipments to ensure they are in compliance with the Cargo Preference Act and the Fly America
requirements.
Utilize Maximo and SAP to obtain required information.
Update Logistics Compliance Database.
Communicate with the field and Freight Forwarders on a daily basis to request shipment information.
Successfully archived shipment files in Documentum from 2003 to present, and rearranged existing
documents to a central location for easy access during an audit.
Familiar with the “Watch List” for export controlled material.
HIM File Clerk III
December 2006 – September 2010
Baylor Jack and Jane Heart and Vascular Hospital, Dallas, TX
Responsible for reviewing all files IAW Federal guidelines that govern Release of Information and Privacy
Act
Required to interpret and implement policy within the guidelines of company’s QA directive.
Trained on Multi-line phone system, medical billing, resource management, customer service and office
management.
Proficient in all aspects of Microsoft Office Suite.
Ensure charts are pulled and filed for review, file loose work, purge old records, pull incomplete records for
numerous doctors.
Operation of the QA cubical, request records from storage, analyze/re-analyze charts.
Chart assembly and auditing electronic files for accuracy.
Education:
January 2005 ATI Career Training Dallas, TX
Medical Assistant
Assist physicians by performing administrative duties and handling basic clinical tasks. Trained in doctors'
offices, hospitals, and medical clinics, helping to keep operations running smoothly and efficient.
Documented patients' medical histories and run simple laboratory tests, answer patients' questions about
medicines and treatment at home, give injections, apply bandages, take X-rays, computer skills, accounting,
and insurance processing. Studied anatomy, physiology, medical ethics, and medical terminology.
September 2000 Naaman Forest High School, General Studies Garland, TX
Certifications:
January 2005 Certified Medical Assistant ATI Career Training Dallas, TX
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