Manager Project

Paul Cartee

303-***-**** **********@*****.***

Denver Metro Area

Paul Cartee’s Resume - Page 1

• Created a process that enabled the company to reuse content for resellers who

ACCOMPLISHMENTS

: wanted to brand the online help and user guides which saved the company thousands of

dollars by eliminating the need to hire contractors to brand the documentation

• Decreased the development time needed to write manuals by identifying redundant

procedures and implementing reuse practices for redundant content

• Built a documentation team from the ground up to create user guides, administration

manuals, and online help for bioinformatics software

• Created a mentoring program for new and less experienced writers that increased

production and decreased their learning curve

• Decreased the maintenance time for an internal Website at Sun Microsystems from

one week to one day by redesigning the site

EXPERIENCE: Digitech Systems 11/2012 – 02/2014

I was the sole technical writer maintaining help systems for 5 document management

applications. Each help system contained online help, user guides, administration guides, and

installation guides. I interviewed subject matter experts, developers, and worked with quality

assurance members to gather information on new features being introduced into the

applications.

I was also responsible for combining online help, developed in RoboHelp 8, and user guides,

written in Microsoft Word, into a single source application, MadCap Flare 9. Combining the

online help and user guides into a single source tool cut time needed to develop new

documentation in half.

Contract Writer 12/2011 – 11/2012

I was a member of a documentation team at McKesson in Westminster that consists of 14

writers. I was responsible for 9 applications and 14 manuals related to patient care. The

development team employed the Agile development process using Rally software to organize

and coordinate their development cycles. As an active member of a SCRUM team my

responsibilities included:

• Estimating project timeliness

• Creating tasks from user stories

• Writing documentation from requirements documents

• Assisting other writers with editing and quality control processes

We used FrameMaker to develop printed documentation and RoboHelp to develop online

help.

Symplified 05/2008– 09/2011 - Senior Technical Writer

I was the sole technical writer responsible for developing technical documentation, online help,

user guides, API manuals and installation instructions for a cloud-security Software as a

Service (SasS) application used to administer and configure access management for Web

applications. As the single writer in an Agile development environment, my responsibilities

included:

• Reviewing requirements documents for up-coming features for the SaaS application

and API documents

• Meeting with developers and testers to gather information about new features

Paul Cartee’s Resume - Page 2

• Coordinating documentation project plans with the project manager

• Outlining content reuse for branded online help and user guides for reseller partners

• Editing Website content and customer facing documents

At Symplified, Inc. I used Author-It to develop Web help and printed documentation. The same

content was used to develop branded help for resellers. Using variables and publishing

profiles, I eliminated the need to have separate content for branded documentation.

iLevel 06/2006 - 05/2008 - Senior Technical Writer

I was responsible for developing technical documentation, user guides and online help for

engineered-wood products software. As the single writer in an Agile development

environment, my responsibilities included:

• Writing documentation for up to three applications during a single two-week iteration

• Assisting trainers in writing scripts for computer based training

• Working with structural engineers in developing methodology documents

• Establishing documentation standards, procedures and templates for online help and

paper documents

Clear Technology 04/2004 – 06/2006 - Senior Technical Writer

I was responsible for developing user guides and online help for role-replication software. As a

member of the documentation team, my responsibilities included :

• Developing technical documentation, user guides and online help for role replication

software

• Establishing documentation standards, procedures, style guides and templates in

FrameMaker

• Coordinated the information flow between the documentation team and instructional

designers

Contract Writer 03/2002 – 04/2004

Worked as a contract writer for various companies editing documents, developing technical

manuals, training guides and online help.

• The Sports Authority 1/04 – 04/04

Responsibilities included:

Creating and editing the company policy and procedure manuals

o

Documenting process flow to help the company meet Sarbanes-Oxley

o

standards

Editing other writer’s works as necessary

o

Creating project plans for new procedure manuals

o

Developing user documentation, online help and training guides for Web

o

applications

Interviewing programmers, testers and marketing personnel to acquire

o

information for manuals

• Kavado 07/03 – 01/04

Responsibilities included:

Creating user documentation and online help for Web applications and firewall

o

Paul Cartee’s Resume - Page 3

software

Interviewing programmers and testers acquire information for manuals

o

Editing documentation developed by other writers

o

• University of Colorado Boulder 04/03 – 05/03

Responsibilities included:

Developing online help for a bioinformatics application used to study the origin

o

of diseases

• Sun Microsystems 03/02 – 01/03

Responsibilities included:

Managing and editing all documentation developed by the consulting team,

o

including product requirements, functional specifications and use cases

I took on the added responsibility of updating an internal Website used to

o

support Sun’s Online Support Center

Forming a committee with members from the five departments responsible for

o

the Website content

Creating a project plan for building the new Website, and developing a

o

process to update the content of the Website. The redesign of the Website

reduced the time needed to update the content from 5 days to one day

Genomica 12/2000 - 02/2002 - Documentation Manager/Lead Technical Writer

I was hired as the documentation manager. I was charged with building a documentation

department from the ground up. My responsibilities included:

• Building a documentation team to develop administration manuals, user guides and

online help for the initial release of biotech software

• Determining the documentation needs of our clients and implementing the tools and

procedures for measuring client satisfaction

• Creating job descriptions for three levels of technical writers and an editor

• Working with the writers to developed quarterly goals that included milestones, career

advancement plans and a training schedule when appropriate

• Developing project plans that included development timelines and a review process

As the lead technical writer, my responsibilities included:

• Leading the technical writing group in developing FrameMaker templates and a style

guide

• Writing administration manuals and user guides

• Developing online help for our Java API product

• Interviewing programmers, testers and marketing personnel to acquire product

information for user guides and online help

Open Port Technology 05/1996 - 11/2000 - Documentation Manager/Senior Technical

Writer

I was initially hired as a senior technical writer and later promoted to documentation manager.

As the manager of the documentation department, I was charged with improving the

company’s documentation. My responsibilities included:

Paul Cartee’s Resume - Page 4

• Forming a committee made of employees from different departments to poll our

customers to better identify the customer’s documentation needs

• Using the data gathered by the committee to prioritize documentation projects and

identify weaknesses

• Creating project plans to implement departmental improvements

• Developing job descriptions for two levels of technical writers and an editor

• Creating a standardized review process

• Working with other writers to set quarterly goals and improvement plans when

necessary

• Managing the translation of online help into 11 different languages

As a senior technical writer, my responsibilities included:

• Working with other writers in reviewing product requirement documents and functional

specifications to determine the needs and responsibilities of the department

• Coordinating with the other writers to create templates, a style guide and weekly

status reports

• Writing user guides, online help, system documentation and API manuals for an

Internet faxing application

Paul Cartee’s Resume - Page 5

TECHNICAL SKILLS: FrameMaker 7.0 RoboHelp TestLink

Adobe Acrobat DreamWeaver Subversion

Microsoft Word Web Works Maven Repository

Paint Shop Pro OpenOffice Rally Agile software

Captivate Author-It

Visio Linux

EDUCATION: BA in English literature with a minor in Education from Lewis University in Romeoville, IL.

Completed a Dale Carnegie Management course - Leadership Training for Managers.

Paul Cartee’s Resume - Page 6

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