Customer Service Sales
Resume:
Harpreet Mehta
Bloomingdale, IL 60108
Home: 630-***-**** ***************@*****.***
Cell: 630-***-****
SUMMARY PROFILE
Innovative sales leader with 20+ years of Customer Service and Inside Sales
experience in Transportation and Banking Industries. Skilled at exceeding
company and customer expectations by developing and executing cohesive
strategies with proven track record of sales growth and increased in
profitability. Develops and fosters effective working relationships with
business partners with strong commitment to quality and attention to
detail.
areas of expertise
Six Sigma - Green Belt Knowledge of Letters of
Credit
Excellent organization and problem Energetic Team worker
solving
Good Communication and Detail oriented
interpersonal skills
experience
Village of schaumburg, Schaumburg, IL
August, 2013 - Present
Transportation Center Volunteer
Perform the essential functions of the Transportation Volunteer position
under the supervision of the Transportation Manager and Administrative
Secretary in the Transportation Department. The position is focused on
Village of Schaumburg's Transit and Airport Programs with concentration on
clerical duties as well.
. Conduct research as directed by the Transportation Manager in relation
to Schaumburg's Transit Program.
. Collection, analysis, and reporting-out on ridership/usage-oriented
statistics.
. Perform qualitative and quantitative tests, and provide analysis of the
results.
. Update and maintenance of transit and administrative databases.
. Customer and Regional Transportation Authority (RTA) support staff
interaction in support of the RTA's Circuit Ride Free, Reduced Fare
Program, and Village of Schaumburg's Senior and Disabled Taxi Program.
. Records retention document management as directed by the Administrative
Secretary.
. Mail distribution.
. Airport Tenant File management/updates.
. General Customer Service support
Harpreet Mehta
Page Two
Regional Transportation authority, Chicago, IL May 2009 -
July, 2013
Customer Service Representative II
Provide administrative support for Customer Service function and Reduced
Fare Programs of RTA. Responsible for processing the replacement of lost
damaged or stolen reduced fare permits. Review rejected reduced fare
disability applications and respond to applicants about the rejections.
Serves as back-up for the customer service function, provides phone
coverage, maintain RTA informational materials and perform general office
tasks.
. Coordinate all areas of Reduced Fare, Senior Ride Free, Disabled Ride
Free and ADA replacement permit programs on a daily basis. Provide
assistance to applicants, answer inquiries and process rejected
reduced fare applications, including ID verification, photo
processing.
. Process rejected reduced fare applications and work with customer to
provide complete information. Interpret physician data on disability
applicants and determine appropriate of diagnosis. Prepare letters to
customer explaining reason for rejection and additional information
needed.
. Inform reduce fare permit holders of the status of their permit.
Retrieve current permit status information for customers. Collects
fees for permit replacements and prepare deposit work.
. Operate as back-up receptionist for the customer service function.
Provide phone coverage, process incoming mail, greet and provide
assistance to customers of RTA, answer questions regarding transit-
related functions, maintain informational material supplies, assists
Travel Information Center with answers regarding RTA programs.
GE Transportation, Hanover Park, IL
March 2000 - October 2008
Customer Service - Inside Sales
Handled product quotations based on detail customer specs, incoming orders
from start to finish, letter of credits for U.S. Brokers and International
customers. Expedited orders, generated returned material authorization.
Worked with production and purchasing to ensure timely deliveries.
Maintained records of order status and acted as a customer liaison.
Gathered online and telephone research, explored opportunity and contact
information on target accounts for sales development.
. Extensive use of Web research and various lead generation tools
provided by the company to connect with the prospective clients to
negotiate and generate new sales.
. Reported new business prospects, new sales proposals generated, closed
sales and changes in market and competitor trends to Senior Management
on weekly basis.
. Developed and maintained contact information in sales database to
provide easy access to prospect data for sales team members.
. Achieved company sales and revenue quotas consistently by an average
of 20% for two years by initiating a system follow up contacts with
satisfied customers. Handled forecasting for the production department
and inventory after winning proposals.
Harpreet Mehta
Page Three
CheckFree Corporation, Aurora, IL February
1995 - September 2000
Team Leader / Customer Service & Research
Activated new accounts, handled all customer service and technical issues.
Responsible for completion of attendance sheets and PTO time scheduling.
Monitored team member's day to day activities.
. Downloaded claims from the company server and distribute to 25 team
members.
. Participated in employee appraisals / performance reviews.
. Trained & coached 20 new employees.
. Assisted Supervisor in the review and efficiency of the departmental
procedures and suggest improvements.
Deluxe Check Printers, Elk Grove Village, IL July
1988 - January 1995
Customer Service / Quality Inspector
Was responsible for the Plant Library and all data entry activities
. Handled Customer Service issues with customers.
. Inspected quality of printed checks.
Technical skills
. ACD (Automatic Call Distribution) system
. Microsoft Word, Excel, Access, JD Edwards (PeopleSoft), Oracle
and Outlook
. Lotus Notes and other Networking software
Education
. Bachelor Degree in Commercial Arts from Women's Polytechnic College,
India
. Bachelor of Arts Degree from Delhi University, India
certifications and training
. Certificate in Project and Time Management from SkillPath
. Certificate in Dealing with difficult customers from General Electric
. Certificate in Delivering great customer service from General Electric
. Windows NT Network Certificate from IIT, Wheaton, IL
. Desktop Publishing, Quark Express and Page Maker from College of
Dupage, Glen Ellyn, IL
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