Project Manager Management

Sr. Technical Writer Editor Pamela P Carter

*** ***- **** *************@*****.***

Experienced 17-year Technical Writer with 9 years Project Management. Proficiencies in SDLC documenting

technical and business processes and controls for Team Foundational Services (TFS) and .Net via Microsoft’s

Azure and Commerce Platform systems. Advanced skills in MS Word, Excel, MS Project, PowerPoint, Outlook,

V isio, and SharePoint. Expert knowledge documenting user manuals and guides, research, analysis and

planning, and organizing. Excellent written and oral communication skills as well as facilitation skills

supporting cross-functional teams such as designers, developers, SMEs, stakeholders, and upper-level

management. Master Degree in Technical Communication/Technical Writing as well as a Technical Writing

Certification from the University of Washington. Writing skills include I nterviewing engineers, stakeholders,

project managers, upper-level management and subject matter experts Gathering requirements and

constraints Planning projects through defining scope, schedule, budget, format, method. Reviewing t rade

catalogs, specifications, and style Observing operating procedures of developers and engineers. Researching

software features, client journals, reports, and technical material. Studying drawings, specifications, mock-ups,

parts lists, etc. as required. I ntegrating technology, procedures, production sequence, and detail. Selecting

i llustrations of photographs, drawings, sketches, and diagrams. Compiling material needed for writing

assignments. Organizing writing assignments according to set standards Writing project content with order,

clarity, conciseness, style, and terminology. Reviewing draft(s) with clients, acknowledging and recommending

required revisions. F inalize document for submission or production. Oversee layouts and publications. Handing

off documentation to managing team / organization. Maintaining templates, guidelines, records, and files for

future consultation.

Experience :

Technical Writer Editor (Contract): Sisters of Charity of Leavenworth Health

Systems, Lakewood CO 09/2013 – 01/2014

Work with a team of technical writers to Support the Systems Technology Service Team

(STSC) to develop / edit IT Service Management, Information Security, and Privacy policies

for their 33 hospitals and cares sites using standards such as ISO 27002, ISO ITIL, HIPAA,

and PCI.

Sr. Technical Writer Editor (Contract): Compliance – Microsoft, Bellevue WA

09/2012 – 05/2013

Provided E-Business support to Commerce Platform (CP), a credit card-based transactions

system across Microsoft, for all consumer and commercial product groups.

• Developed, edited, and managed business and technical documents to support CP

internal audits;

• Developed and managed process documentation for Fixed Licenses Offers via TFS;

• Developed and managed process documentation for the Partner Configuration Tool

(PCT);

• Developed and managed documentation process for Business Operations Change

Management ;

• Assessed, edited, and managed policies and procedures;

• Interview CP team to determine where additional policies/procedures were needed;

and

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• Developed / standardized templates and develop keywords and glossary

Sr. Technical Writer Editor Contract: ARMS / Compliance – World Vision,

Federal Way WA 01/2012 – 07 2012

Developed policy maintenance and code of ethics guides, and edited existing policies for

compliance and continuity, including adding key words and definitions.

Sr. Technical Writer Editor Contract: Engineering Systems and Planning - T-

Mobile, Bellevue WA 08/2011 – 12/2011

Documented Interactive Voice Response (IVR), one of many technologies, which included

logical architecture, functional design / descriptions, operations, and key performance

management while working with SMEs and directors. Documentation was then submitted to

AT&T’s executive management.

Sr. Technical Writer Editor Contract: Azure Commercial & Technical Support,

M icrosoft, Redmond WA 01/2011 – 06/2011

Provided helpdesk and call center documentation for the Azure cloud platform for quickly

builds, deployment and management of applications across the Microsoft global network of

datacenters.

• Managed the initial migration processes for all Azure Commerce TSGs and training

documents

• Edited all initial TSGs and training documents for Azure Commerce Agents’ training

and use

• Facilitated regular meetings for the review, approval, and signoff of commerce /

technical docs.

• Managed all documents using Bemis, VKB, and SharePoint tools.

Sr. Technical Writer Editor Contract: BPOS-S – Microsoft, Redmond WA 6/2010

One-month assignment to document policies, procedures, and processes for BPOS-S On-

boarding.

Project Manager FTE: aQuantive (Razorfish) – A Microsoft Corp., Seattle WA

04/2006 - 02/2009

• Produced / manage requirements, scope, schedule, risks, assumptions, and constraints

• Develop online documents, training, and policies for various IT Projects

• Initiate change orders; provide sponsor and stakeholder reports

• Manage contract resource hours, invoices, accounting, and ordering / maintaining

equipment

• Maintain requirements, tests, QA, and client communication

• Develop and manage project team sites and content; host project status meetings

• Facilitate project-related meetings and interact with upper level management and

stakeholders

• Assist QA, and ensure project and controls comply with Sarbanes Oxley 404 (SOX

404)

• Maintain all document approval that support test, QA, production

• Support the configuration management / change process and production

• Develop and support the completion of a post-implementation review survey

Sr. Technical Writer Project Manager FTE: aQuantive (Razorfish) – A Microsoft

Corp, Seattle WA 08/2004 - 04/2006

• Oversaw all Corp IT technical writing

Sr. Technical Writer Editor Pamela P Carter

206 377- 9543 *************@*****.***

• Developed online manuals, training materials and frequently asked questions (FAQs)

• Developed document standards, templates, and style

• Documented IT policies to bring IT organization into compliance with SOX 404

requirements

• Developed and maintained corporate policies and procedures

• Provided technical writing support for other organizations such as HR, Finance, and

Facilities

• Supervised other technical writers and technical writing interns

S r. Technical Writer/Editor Business Analyst Contract: The Boeing Company,

Renton WA 01/2004 - 2004 - 07/2004

• Developed one-voice documentation reported to Boeing's CEO via the Financial Group

• Applied Sarbanes/Oxley 404 requirements and methodology

• Edited financial documents for Cost of Sales line item

Sr. Technical Writer Editor Contract: UTILX Corporation, Kent 12/2003 -

02/2004

Designed and developed infrastructure documents, training manual, marketing presentations,

proposals, and white papers.

Sr. Technical Writer Project Coordinator Contract: Washington Mutual,

Corporate Project, Seattle WA 2003 - 10/2003

• Developed infrastructure content based on requirements

• Supported Enterprise Policy Management to standardize companywide policies,

procedures

• Developed workflows

• Maintained project schedule for 10 sub-committees / teams

Sr. Technical Writer Project Manager Contract: Boeing, Sustaining

E ngineering, Renton WA 2001 - 09/2001

• Designed and developed infrastructure content

• Developed, facilitated, maintained Configuration Management board meetings

• Maintained project schedules

• Interfaced with release management and upper-level management

• Compiled, presented, updated and maintained change request / status for developers

Sr. Technical Writer Functional Analyst Contract: Boeing – DCAC/MRM, Renton

WA 2000 - 06/2001

Gathered and analyzed requirements for the development of infrastructure content; Revised

Functional / Integrated Functional Tests for Product Data Management (PDM) and supplier

tests; Maintained release management’s test schedules; Trained staff in change requests;

Managed change report writing

Developed daily test content for engineers and upper-level management

Technical Writer Project Manager - Contract: Boeing – DCAC/MRM, Renton WA

05/1997 - 05/2000

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Project managed configuration management for PDM-Distribution organization; Developed

infrastructure content for software engineers; Facilitated and maintained schedules and

emergency configuration management board meetings; Presented and updated change status;

Followed-up with engineers for change resolution.

Software: M icrosoft Suite including SharePoint, Excel, MS Project, Outlook, Visio; Adobe Acrobat

Professional

Education Certifications

Master’s 2012 Technical Communications / Technical Writing, Aspen Christian College,

Degree Denver CO

Certification 1999 Technical Writing, University of Washington, Seattle WA

Additional 1997-1999 English, University of Washington, Seattle WA

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