Customer Service High School

*** ****** ***, ********, ** ***** Phone: (***) - 245-1545 **********@*****.***

Colin Saul

Experience

**/**** – 05/2012

Air Transat / Turissimo Caribe Excursiones

Punta Cana, DR

Tourist Guide

* Offered sightseeing advice, described places and greeted tourists groups.

* Translated and interpreted for tourist in French.

* Prepared reports, made arrangements for catering, accommodation, transport and excursions.

* Escorted groups of people to their destinations (Hotels, Airports) and provided directions to tourists.

08/2008 – 01/2010

Guearte Cyber Cafe

Carrefour, Haiti

Technical Support Specialist

* Assisted customers with issues using computer software such as

Microsoft Office and Adobe software.

* Provided services such as encoding, printing, downloading and all other operations provided by the cafe.

* Troubleshoots and installed various kinds of computer programs, hardware and software.

* Maintained cleanliness, orderliness of the place and reserved accurate records of logs and inventories of the shop.

* Programmed customers of the number of minutes or hours they will use the computer or internet.

* Provided excellent customer service.

01/2006-06/2008 ITALA Warehouse Port Au Prince

Warehouse Associate / Handler

* Loaded/unloaded materials and merchandise from vendor, common carrier and company-owned trucks.

* Responsible for proper handling of materials and merchandise to minimize the potential for damage and injury.

* Unwrapped Merchandises and inspect for defects and damages.

* Arranged merchandises and performed general building maintenance.

SKILLS

Computer: proficient in Microsoft Office (Microsoft Word, Excel, Outlook and PowerPoint). Able to type accurately (45 WPM). Excel at multi-tasking in a fast paced environment. Excellent communication & Interpersonal skills. Bilingual: Fluently speak Creole & French. Moderately speak & understand Spanish

Education

2001-2008

Lycee Louis Joseph Janvier

Carrefour, Haiti

High School Diploma

2006-2007 Isidor Jean Louis Carrefour, Haiti

Information Technology Training Courses

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