Customer Service Manager

Location:

Posted:

April 07, 2014

ASHLEY F. SCHILLER

Experienced Account Manager with excellent customer service skills and acute attention to detail

seeking a challenging position that utilizes my full capabilities

SUMMARY OF QUALIFICATIONS

• FDCPA Law Compliance

• Superior communication, collections, interpersonal, and analytical skills

• Financial Reporting, Data Entry, Account reconciliation and Financial Audit

• Adept at working with and managing staff at all organizational levels

PROFESSIONAL EXPERIENCE

Account Manager, Asset Acceptance Tampa, FL 2007-2011

• Responsible for account management and maintenance with an average call volume of

400 calls per day

• Arrange payment options with customers and negotiate amicable settlement offers

• Track payments and ensure receipt maintaining or improving monthly goal requirements

• Provide superior customer service and ensure customer’s accounts are handled promptly

and accurately

• Constantly monitor performance to ensure FDCPA compliance

File Processing Center Manager, Lighthouse Financial Group, Tampa, FL 2005- 2007

• Directed a team of supervisors and file processors

• Established logs and audits over 2000 client files

• Resolution of issues with state DMV offices and direct support of branch offices

• Approval of the release of company collateral

• Customer documentation, processing and retrieval

• Updated department policies to adhere to different state laws

AP/AR Clerk, Lighthouse Financial Group, Tampa, FL 2000-2005

• Screened daily deposits and withdrawals from company accounts

• Compiled end of month and ad hoc financial reports

• Evaluated general ledger updates and maintenance

• Updates to corporate signature cards, check issuance to clients and vendors

• Establishment and maintenance of multiple corporate bank accounts

EDUCATION AND PROFESSIONAL TRAINING

Hillsborough Community College Associates Degree in Liberal Arts Aug

SKILLS

60 wpm, data entry 6000+, 10 key, Call Solution One, Windows Platform, Quicken; MS Office,

Project, Visio, Outlook, and PowerPoint; Filemaker; Collections and Payment Processing; Filing

and Faxing; Postage Meter; Mail distribution; Ordering office supplies