Customer Service Sales

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Objective:

Obtain a position utilizing my professional skills & experiences to provide

tangible results to all phases of operations.

PROFESSIONAL EXPERIENCE

Competent Resources Staffing, Atlanta, GA 2011-

Present

AT&T, Data Revenue Analyst-Southeast Contract Revenue Compliance

. Supports Regulated Telco tariff term payment plan and individual case

basis agreements

. Tracks tariff/contract commitment levels, calculates and validates

commitment levels

. Determine shortfall and early termination charges

. Corrects inaccurately billed or inappropriately waived shortfall

charges and/or termination charges

. Identifies and corrects tariff and contract billing inaccuracies

. Perform regular contract revenue audits for tariff and contract

billing

AT&T, Atlanta, GA 2007-2010

Contract Specialist-Legacy B Volume & Term

. Coordinates and provides assistance, investigative support, and

consultation to sales, marketing, and other departments for Volume &

Term (V&T) complex order negotiation, issuance, and billing.

. Directs conferences to improve customer and account team understanding

of V&T processing, pricing, and implementation. Develops, produces,

and delivers support material.

. Validate integrity of V&T agreements.

. Reconcile year end revenue and rewards.

. Develops and initiates status reports for sales and customers.

. Project Management Coordination

. Customer account forecasting

. Customer contract lifecycle management

AT&T, Atlanta, GA 2005-2007

Contract Administrator II-Legacy B Non-Regulated Pre-Sales

. Responsible for producing complete and accurate contracts for assigned

BellSouth products and services.

. Administered all aspects of the customer contract through preparation,

tracking, management, and maintenance.

. Negotiated large business contractual terms and addenda to Master

Service Agreements for customer contracts.

. Developed contractual terms and conditions, addenda, and other related

documents.

. Assisted sales by answering contract related questions. Interprets

and renders advice regarding contractual policies and procedures to

sales and other departments.

. Developed content for BellSouth Business Intranet outlining contract

administration processes.

. SharePoint site updates

ASAP Staffing, Atlanta, GA 2003-2005

AT&T-Contract Administrator- Volume & Term

. Support V&T Contract Managers

. Assists sales force by answering contract-related questions

. Implement and review all contract Terms and Conditions

. Create, analyze, and manipulate all contract reports.

. Research contracts for True Up finalization.

. Revenue Comparisons for various contracts and contract years.

Siemens Energy and Automation, Alpharetta, GA 2000-

2002

Technical Administrative Assistant

Applied and adapted administrative procedures, processes and

techniques

Utilized advance functions of personal computers, including

intra/internet, to achieve efficiencies within the workgroup

Drafted, revised, and finalized reports, proposals and other

documents

Provided guidance to Level 1 Technical Assistants

Worked independently to perform advanced, diversified, and complex

administrative duties.

Assisted in orientating and training lower level employees

Monitored Level 1 Inbound and Outbound calls

Reviewed data entry and Customer Service Satisfaction Survey's

On-Call Logistics-carrying a pager and cell phone with laptop

Prepared quotations for all Siemens parts

Received and process orders

Expedited orders for invoicing and collections both warranty and

non-warranty

Nolan Communications (Alert) 1998-2000

Billing Coordinator, Call Center Supervisor

Supervised a crew of 5-12 Tele-receptionist

Satisfy customer issues/complaints

Performed Customer Service activities

Handled Accounts Receivable & Payable

Utilized basic accounting and billing reconciliation

Administrative duties

Negotiated, clarified, and processed contract modifications/change

contracts

Maintained customer data files and compiled data required for

marketing and financial reporting

Ensured compliance with Standard Terms and Conditions

Quoted price for various terms of service

EDUCATIONAL EXPERIENCE

Jefferson Davis High School 1993

Auburn University at Montgomery 1996

?Teacher's Assistant Certificate

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