Manager Quality Assurance

DEE HENANN

**** ********* **** • Boynton Beach, Florida 33473

954-***-**** • *********@*****.***

PROFILE OF SKILLS:

• Highly accomplished manager and team builder who can handle any job with excellence and consistency.

• My extensive experience allows me to 1) successfully work with people, 2) troubleshoot unforeseen

problems and 3) generate solutions.

• Possession of skills that allow me to educate those who are community leaders as we improve the quality

of life for those who desire to cooperate to achieve objectives set forth by management.

WORK EXPERIENCE:

Hotwire Communications Boca Raton, Florida

Director of Client Relations 2012-2014

• Managed the Southeast Florida Account Manager team to exceed in managing business portfolios of bulk

internet, cable, phone and alarm service contracts for community associations.. This encompassed 125

plus accounts from Fort Pierce to Homestead.

• Trained team members to solicit for new business.

• Created and enhanced structure within the department(s) to expand the outreach of information

throughout the entire company.

The Castle Group Plantation, Florida

Regional Director 2005-2012

• Top revenue-producing Regional Director; Solicited new accounts with highest retention of any Regional

Director; Successfully secured as clients several high-end Palm Beach County communities.

• Oversaw 150 employees at 14 Class A community associations in Palm Beach and Broward counties.

• Peer group leader responsible for mentoring incoming upper level management; Trained new board

members and staff how to make decisions in the best interest of each community while balancing their

own needs with their fiduciary obligations.

• Assisted Regional Directors to maintain their assigned communities; Retrained existing managers to work

more effectively;

• Built long-term relationships with Board members, residents and staff.

• Personally managed associations during absences of LCAM to fulfill contractual commitments.

• Lead the Quality Assurance team.

Benchmark Property Management Coral Springs, Florida

Executive Assistant to the CEO 1993-2005

• Responsible for general operations including budget, insurance, mailings, billing, front desk, operations,

quality care and control.

• Procured over 40 new clients thereby doubling the number of associations represented while maintaining

high association retention-rate.

• Attended association annual meetings; toured properties assuring quality control and service.

• “Go to” person for all board members to resolve issues and concerns.

EDUCATION:

• Association Management Specialist –AMS (2011)

• Certified Manager of Community Associations-CMCA (2011)

• Licensed Community Association Manager –LCAM (2000)

SKILLS:

• Jenark Accounting Software; Notary Public; Microsoft Office (Outlook, PowerPoint, Word, Excel)

ACCOMPLISHMENTS:

• “People First” Certified by author Jack Lannom

• Board Orientation Instructor

• CERT member

• AED/CPR certified

• Completed CAI’s M202, M203 and M206

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