Customer Service Insurance

Location:

Posted:

April 06, 2014

Lavern R. Martin

Valrico, Florida 33596

**********@*****.***

Florida Memorial University-Miami Gardens, FL April 2006

Education

Bachelors of Science -Business Administration

Professional General Dynamics Information Technology- Tampa, FL

Customer Service Rep June 2013- March 2014

Experience

• Familiar with the company’s line of insurance products and

coverage options, giving the consumer an understanding on how to

obtain insurance and avoid fees

• Explaining in details and helping consumers understand various

pieces of insurance paperwork and answering questions with

regard to insurance premium payments

• Knew the ins and outs of each policy and was be able to educate

consumers and help them pick the best plan

HireEd Solutions-Ultimate Medical Academy- Tampa, FL

Student Loan Counselor March 2012- August 2012

• Advise student on making a payment on a timely manner, inform

student on the different options they have with deferment and

forbearance, process in-school deferments as requested by student

• Encourage student’s on the importance and value of their credit

report, wages being garnished, and taxes taken away, meet

required goals each week, present overview of the company during

meeting

• Well knowledgeable about daily task, display good communication

skills through each calls, excel on monthly review

HSBC-Brandon, FL

Bankruptcy Specialist/LoanServicing Rep. II June 2010-August 2011

• Daily deposit utilizing RDC (remote deposit capture), demonstrate

accurate balancing, post and apply funds to customers account,

record customer’s payment amount unto appendices for

reconciliation log, evaluate customers account, MARS

• Train co-workers on remote deposit capture, complete manual

check, responsible for sending out trustee and debtor letters,

perform carryover, proficient in accounting, process checks

• Utilize research engine to complete information findings

Computer Skills PowerPoint, Excel, Microsoft Works