Office Manager, Customer Service, HR, Inventory

Jocelyn McRae

253-***-**** *******@*****.***

Lindenhurst, IL 60046

Skill Description

Highly capable & experienced professional with a passion for providing

exceptional operational support within high-performance organizations.

Strategic thinker and problem solver with a 10-year track record of success

through customer and business focused solutions. Specialize in creating

organizational and process efficiencies through expert professional

practices in budget management, employee relations and contract

administration.

PROFESSIONAL EXPERIENCE

Office Manager Center for Oral & Facial Surgery, Gurnee, IL ( 6/2013-

2/2014

Oral & Facial Surgery Center:

Serve as primary contact for all Insurance & Patient resolution items and

Human Resources needs.

. Update & administer company policies, procedures and handbook

. Manage hiring process for all front office and surgical staff

. Complete and deliver performance reviews

. Oversee all office staff and administrative functions

. Prepare and process payroll, patient statements and refunds

. Review and monitor patient files in OMS Vision

Human Resources & Finance Manager PRESTIGE CUSTOM BUILDERS, Seattle, WA

( 3/2008-5/2013

Residential Custom Home Builder and Remodeler:

Serve as primary contact for all General Office, Human Resources, & Finance

needs. Ensure all policies and procedures are properly documented and

fairly enforced.

. Manage hiring process from recruitment to orientation

. Administer benefits packages & ensure employee understanding &

participation

. Update and impellent company policies, procedures and handbook

. Oversee all office staff and administrative functions

. Prepare and monitor all company financials (Annual Budget, AP, AR,

payroll, monthly & yearend tax reports) in Sage 100

. Assist in marketing material creation & social media content with MS

Publisher

. Coordinate & host marketing events for staff, clients, vendors &

design professionals

CARDINAL HEALTH, Seattle, WA & Waukegan, IL ( 6/2002-3/2008

Medical Products and services manufacturer and distributor

Distribution Supervisor (2006-2008)

Effectively manage and maintain employees and customer service within QIC &

Receiving departments.

. Coordinate daily work flow for inbound and QIC team members working in

SAP and AIMS

. Assist other management team members with administrative duties,

report generation, and quality control research

. Revise and recommend addendums to local and corporate procedures

. Coordinate and provide documentation and project tracking for Lean Six

Sigma projects

. Complete and deliver yearly performance reviews

Operations Coordinator (2004-2006)

Serve as administrative assistant and HR representative to WA, AK, and OR

operations management teams.

. Primary administrative assistant to Director of Operations for WA, AK,

and OR facilities

. Operate the front desk and switchboard for entire Fife warehouse

. Process A/P, A/R, and payroll for WA, OR, and AK facilities. Payroll &

HR documentation

. Maintain all office, kitchen, and shipping supplies for facility

. Plan and coordinate meetings and events; including funding, agendas,

and meeting minutes

. Recruit, review, screen, interview, and assist with hiring decisions

. Work with all levels of employees to resolve payroll, policy, or HR

concerns

. Review and respond to AA, EEOC, and unemployment claims

Inventory Project Analyst (2002-2004)

Serve as team lead and trainer for local Value Link analysts. Responsible

for processing all implementation, large conversions, and

miscellaneous projects for nine regions.

. Identify, document, and improve processes for daily activities of an

Analyst.

. Implement new processes in regions; establishing standards though all

Midwest Value Links

Process or create reports requested by the field sales reps with

Crystal Reports

. Research and provide feedback to field and local management regarding

process improvements

. Provide support to analysts and act as backup for all Midwest regions

. Process and analyze data to ensure accurate forecasting for multiple

regions in SAP

Responsible for daily inventory functions of one region in JIT environment

. Process new and lost business to ensure accurate forecasting in SAP

and DJIT

. Provide resolution to daily back orders and general inventory level

concerns

. Expedite and analyze products with low inventory levels, ensuring

product arrivals on a regular and timely basis

. Maintain and improve daily fill rates for all customers within region

. Confirm order receipts, shipping and delivery information with vendors

and shippers

Staffing Specialist MANPOWER INTERNATIONAL, Lake Villa, IL ( 4/2000-

6/2002

Temporary and permanent staffing placement agency:

Responsibly recruit and provide the human resource support to corporate

accounts. Effectively profile, recruit, and evaluate applicants for

customer assignments

. Primarily facilitate four divisions of the Abbott accounts (Approx.

$65,000 in sales a week)

. Responsibly obtain & utilize assignment information for temporary

placement

. Recruit, interview, train, and evaluate applicants to ensure a

qualified "match" has occurred

. Administer training of temporary employees to upgrade skills and meet

customer needs

. Initiate customer contact in order to secure and maintain current and

future business

. Maintain customer and temporary employee records in PeopleSoft

. Complete Worker's Compensation, insurance, accident, and OSHA forms

EDUCATION 2004 B.A., Business Management &Communication-Concordia

University

SKILLS INVENTORY Office Manager ( Human Resources Representative (

Finance Management ( Customer Service ( Process Documentation & SOP

Implementation ( Contract Negotiations ( Scheduling & Coordination (

Subcontractor/Vendor Selection & Management ( Staff & Client Relations (

Budgeting & Oversight ( Quality Assurance & Control ( Event Planning (

Marketing Material Creation

TOOLS Microsoft Suite, Sage 100 (MasterBuilders), SAP, DJIT, AIMS,

Quickbooks, PeopleSoft, Illustrator, OMS Vision

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