Customer Service Sales

Robert Turnbough

Mesa, AZ

************@*****.*** - 602-***-****

WORK EXPERIENCE

Customer Care Advocate

OnTrac - Chandler, AZ - March 2014 to Present

Responsibilities

Assist customers with all and any shipping inquiries such as; tracking, mis-routed packages, mis-delivered

packages, unable locate, driver complaints, address corrections, pick ups, etc. Also we have to deal with all

drivers and warehouse facilities on a daily basis through phone and email to ensure delivery of packages or

inquire about problem packages.

Skills Used

Great listening skill to identify the callers problem, ability to multi-task in a fast paced environment, quick and

efficient typing skills and the ability to communicate professionally and accurately.

Designer Care Rep

Origami Owl - Chandler, AZ - October 2013 to February 2014

Responsibilities

Took inbound calls to manage and assist with all designer accounts. Assisted our designers with any

exchanges, refunds, or replacements that were within policy. Upon a return request I would use FedEx.com

to send out any return labels. Make designers aware of new product launches, conventions/events, and any

changes within the company that would apply to them.

Accomplishments

I made the designers as well as my co-workers know that I was and am a very hard worker, I go above and

beyond, listen well, I'm patient, reliable and dedicated to my job. While working as a designer care rep I got

shot outs from our designers out in the field acknowledging my courtesy and dedication.

Skills Used

Thorough with my work, accurate and proficient typing skills, great listening habits, patient, and able to defuse

escalated situations.

Mac Expert

Apple/GC services - Mesa, AZ - June 2010 to October 2013

Responsibilities

Handle/Create business accounts for clients, education/business/consumer sales, problem solving, customer

service tasks, email correspondence with sales team/managers/clients, client follow ups, up selling Apple

products and services, escalations and direct calls.

Accomplishments

Help our service and sales teams meet monthly requirements and make sure we are at or exceeding Apple's

metrics and expectations.

Skills Used

Knowledge of all Apple products and services, great verbal/email communication with my team/clients and

supervisors, good writing skills, able to think quickly to resolve complications, great decision making, multitask

in a fast paced environment.

EDUCATION

Associates in progress

Mesa Community College - Mesa, AZ

2015

SKILLS

Customer service, finance and sales

Contact this candidate