Customer Service Mechanical

SHARON L. GAGNE

***** ******** **

Corona, CA *2883

Cell: 978-***-****

EXPERIENCE:

**/** - ******* ****** ******* School District

Working as a sub on a on call basis as

needed by school.

08/08 - 10/10 Relocated from Massachusetts, resident of

California

for almost 2 years.

10/07 - 7/08 CCS - ANDOVER, MA

Worked in the Collection Dept. for

Toyota Finanical

12/06 - 9/07 VIEWPOINT - LOWELL, MA.

Worked in the Call center dispatching calls

out for

Maintenance for the Apartment

Buildings/Dispatch calls for

Oil Companies and placed orders for

various other Companies.

2/05 -11/06 QUAXSERV - TEWKSBURY, MA

Worked in the Call center for Dell

Computers

updating work orders for the Field

Service Techs.

3/01- 5/04 INTERCEPT GROUP- CHELMSFORD, MA

SORTER OPERATOR: Process bank checks for the

customer

8/99 - 3/01 LIGHTBRIDGE - WALTHAM, CUSTOMER SERVICE:

Perform credit checks for cellular

telephone companies.

10/97 - 6/99 UNITED PARCEL SERVICE - CHELMSFORD, MA

Audit international packages for

Express, 2 day, Standard

Packages, typed waybills.

4/97 - 10/97 ADVANCED AUTOMATION - BILLERICA, MA

Typed various survey forms.

6/94 - 1/95 VARIOUS TEMPORARY ASSIGNMENTS

1/94 - 2/94 INTERNAL REVENUE SERVICE - ANDOVER, MA

Worked in the mail department.

9/93 - 9/94 BOSTON COMMUNICATIONS GROUP - BURLINGTON, MA

Worked in the Call Center for the

Cellular Telephone Group

12/83-8/92 WANG LABORATORIES - LOWELL, MA

BUYER/PLANNER - Supported packaging commodities by daily interfacing with

all product lines throughout. Company released product through vendor base

for the support of the packaging just-in-time program. Member of a two

person project assigned t tooff-load all cable assemblies originally made-

in-house to the vendor base, prepared quotes and internal material to

appropriate vendors (approx. 250K) interface with Production,

Shipping/Receiving Engineering and Accts. Payable on daily basis, monitored

the expedition of orders to ensure on-time delivery of material to product

lines. Tracked non-conforming of orders to ensure on-time delivery of

material to product lines. Purchase mechanical and electrical/mechanical

commodities. Consistently served as a member of quality leadership team.

EDUCATION:

MIDDLESEX COMMUNITY COLLEGE - BEDFORD, MA

Spring 1992 - Environmental Science

Fall 1991 - Masterplanning, Macroeconomics

Summer 1991 - Algebra

Spring 1988 - Material Management, English Comp

Fall 1980 - Just-in-Time

Manufacturing

- Intro.

to Business

- Fundamentals of Math

Principles of Marketing

Spring 1988 - Accounting I

Fall 1988 - Accounting II, Advertising

NORTHERN ESSEX COMMUNITY COLLEGE -

HAVERHILL, MA

Spring 1987 - Purchasing I, Business Law

Fall 1986 - Principles of Management

REFERENCE: FURNISHED UPON REQUEST:

Contact this candidate