Customer Service Data Entry

Crystal A. Valvano

**** ******* ****** **. *****, FL 34772

Cell: 407-***-****

*******.*******@*****.***

Hu man Res ou r ce Recr u iter

Profile

Committed and motivated Human Resource Generalist with exceptional customer-relation and

decision-making skills. Strong work ethic, professional demeanor and great initiative.

Education

University of Central Florida, 2013

Orlando, Florida

Bachelor of Science Business Administration -Human Resource Track

Minor of Hospitality Management

Valencia Community College, 2010

Kissimmee, FL

Associates in Arts- Business Administration

Technical Education Center of Osceola County, 2001

Kissimmee, FL

Legal Secretary Certification

St. Cloud High School, 2000

St. Cloud, FL

High School Diploma

Key Skills

Recruitment/Selection Employee Coaching Attention to Detail

Interviewing Microsoft Office Self-Starter

Training/Development 60 WPM Team Building

Experience

Walker Mobility Kissimmee, FL Executive Administrative Assistant

2008-Present

Handle multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the

assistant to General Manager and President of the organization. Maintain database and ensure the

delivery of exceptional service to guest. Quickly became a trusted assistant known for positive

attitude, flexibility and high-quality work.

Highlights:

• Provide efficient customer service to clients.

• Created company's first employee manual including training and development policies.

• Assist in all areas of administrative work including data entry, receptionist duties, file

organization, research and development.

• Serve as a link between management and employees by handling questions, interpreting and

Crystal Valvano – Page 1

administering contracts and helping resolve work-related problems.

H & R Block --- St. Cloud, FL Customer Service Coordinator 2006-2011

Maintained the utmost confidence of each client the company serviced with extraordinary service.

Upheld the company’s clerical tasks (e.g., filing, records management, payments, scheduling) for all

tax professionals on staff.

Highlights:

• Managed daily office operations and maintenance of equipment, maintaining accurate records

for all business supplies.

• Prepared folders and maintained records of all clients.

• Provided efficient customer service to clients.

• Assisted in all areas of administrative work including data entry, receptionist duties, file

organization, research and development.

• Greeted customers entering the office to ascertain what each customer wanted or needed.

Winn-Dixie --- St. Cloud, FL Cashier 2007-2008

Provided all customers with the ultimate respect and service deserved while maintaining knowledge of

the items within the store.

Highlights:

• Answered questions regarding store and products, while maintaining knowledge of current

sales and store promotions.

• Maintained up-to-date knowledge of store policies regarding payments, returns and

exchanges.

• Worked as a team member performing cashier duties, product assistance and cleaning while

providing excellent customer service.

• Trained new employees by providing knowledge of specific store tasks and policies.

• Ensured superior customer experience by addressing customer concerns, demonstrating

empathy and resolving problems on the spot.

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