Project Manager Customer Service

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Fatou Cisse

*** ********* **, *** *, Columbus, OH, 43235•404-***-****•******@*******.**

Fatou Cisse

Objective

To develop the philosophy, skills, and techniques required of successful,

first-line leadership in business, education, government, industry, and

service organizations. As a Bilingual candidate in French and English, I am

seeking a

position in a company where my teamwork and collaboration, communication,

learning ability and growth mindset, leadership, planning, and written

skills will help in innovating, and improving the results of the company as

well as the employees’ growth and performance.

Experience

Dec. 2012- Oct. 2013

Point University East Point, GA

Registrar Administrative Assistant

Management of the day to day operation in the Registrar Department

Provide first point of contact for the department with students

Assist students with registration problems encountered with various school systems, Process transcript requests

Process loan deferments, enrollment and degree verification requests as well as other verification requests

Produce, update and maintain forms used by Registrar’s office (paper and online). Process student registrations

for those unable to register online.

Manage data entry courses and notification of students as to acceptance of transfer credit.

Maintain student semester schedules in PointLearning system.

Assist Registrar with graduation preparation

Aug. 2010 – Dec. 2011

Garden City Group Dublin, OH

Bilingual Shared Services Specialist

Keep customers up to date on their claims processes and provide all necessary information in regard to any

class action suit.

Assist customers with filing their claims via Website or physical claim’s forms

Provide customer service assistance to English and French speaking customer

Make the initial contact with a client and explain the service available

handles incoming calls and/or e-mails from existing personal lines customers

Jul. 2009 – Aug. 2010

Affinion Benefits Group Westerville, O

Retention Specialist

Maintain excellent knowledge of our portfolio of products and services in order to understand customers’ needs

Respond to incoming requests for cancellation of services and persuade our customers to remain with us.

Proactively contact customers who are identified as at risk of cancellation and ensure that every opportunity

to retain these customers is investigated.

Identify opportunities to turn dissatisfied customers into happy customers

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Fatou Cisse

Document customer outcomes to add to our knowledge of reasons why customers choose to cancel their services with us.

Current

Markers Movers Group Jonesboro, GA

Project Manager and Chief Operating Officer

Provide day-to-day leadership and management to a service organization that mirrors the adopted mission

and core values of the company. Bottom Line: Build a beautiful nonprofit organization

Direct company operations to meet budget and other financial goals.

Direct short-term and long-range planning and budget development to support strategic business goals.

Responsible for the measurement and effectiveness of all processes internal and external. Provides timely,

accurate and complete reports on the operating condition of the company.

Spearhead the development, communication and implementation of effective growth strategies and processes.

Summer 2013 Canei

Community Development consortium East Point, GA

Summer Camp Instructor

Develop and implement creative and engaging curriculum for Canei camp topics (Money management,

Job readiness process)

Demonstrate a desire, commitment, and ability to work with children

Maintain a positive and enthusiastic attitude with staff, and campers

Demonstrate professionalism by timely submission of lesson plans and effective communication

Demonstrate effective problem–solving skills, patience, and flexibility

Other responsibilities as requested

Education

Expected July.2014

Western Governors University Utah

MBA, Management and Strategy

Apr. 2012 – Oct. 2013

Point University East Point, GA

Bachelors of Science in Organizational Leadership

Dean’s list highest honors during whole attendance

Aug. 2010 – May 2012 Ohio Christian University

Dublin, OH

Build in Associate Degree in Leadership and Ministry

References

References are available on request.

Contact this candidate