Customer Service Sales

Lydia( Nadia) Rodwyn

**** ******** ********

LaSalle, ON N9H 2K9

226-***-**** ******@*******.***

SUMMARY OF QUALIFICATIONS: Sales professional with over five years experience

Strengths include:

• Customer service oriented with a passionate drive for success

• Exceeds goals and meets deadlines

• Creative problem solver with strong managerial skills

• Demonstrated ability to manage multiple tasks and perform well under pressure

• Work well independently and as a team player

• Recognized with numerous awards for a proven track record achieving top sales

• Smart Serve Certified as of May 1, 2013

• Class G driver’s license

• Passed the mutual funds exam on May 7, 2013

CAREER HISTORY:

CIBC Windsor, On July 2013-Present

Mortgage Specialist

Helped promote mortgages

Helped clients improve their credit

Built professional relationships with realtors

Gathered and generated leads from cold calling a

Citi Financial, Windsor, ON 2008-2009

Branch Account Manager

• Successfully achieved sales targets through selling loans, insurance products and mortgages

while assisting clients to lower monthly debt loads

• Analyzed and recommended options enabling clients to rebuild credit

Combined Insurance, Markham, ON 2007 – 2008

Sales Agent

• Matched client needs to products and services increasing sales and meeting targets

• Increased business by developing client relationships

• Developed proactive strategies to add new clientele

• Achieved top producer status

Citi Financial, Calgary, ON 2006 – 2007

Senior Account Executive

• Processed mortgages, loans and collections lowering client debt load while increasing sales

• Registered client collateral to protect company assets

• Sold insurance to clients securing credit when needed

• Developed new clientele which increased revenue and resulted in recognition across Canada as

top sales producer

• Analyzed credit reports to determine client eligibility resulting in approval or denial of products

• Reviewed client accounts ensuring payments and accounts were kept current

• Provided solutions to clear delinquent accounts and maintain revenue

Lydia (Nadia) Rodwyn Page 2

Continual Cash, Airdrie, Alberta 2003 – 2006

District Collections Manager 2005-2006

• Managed three locations overseeing collections, marketing, customer service and staffing

maintaining optimal performance standards

• Initiated staff awards program which increased sales and lowered collections

• Established operating budgets to ensure efficient use of company funds

• Resolved customer discrepancies which established strong client relationships enhancing

customer loyalty

Manager 2004 - 2005

• Developed marketing strategy to increase business that resulted in positive cash flow within six

months

• Reorganized and initiated policy to facilitate the loans approval process ensuring timely payment

and reduce collections

• Established strong client relationships enhancing customer loyalty

Customer Service Representative, Calgary 2003 -2004

• Processed pay day loans and collected overdue payments maintaining positive customer

relationships

• Organized filing systems keeping information current

EDUCATION:

Canadian Investment Fund Course IFSE May 7 2013

Marketing Associated Degree/ Diploma St. Clair College 2009-2013

Ontario Secondary School Diploma Leamington District Secondary School 2000

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