Sales Manager

Michael P. Conroy

**** ***** ****** . **********, ** 55024 . 651-***-****

**********@*****.***

objective:

? A challenging career in a competitive business.

Experience:

WAseca MN

Canadian Pacific Railroad

Conductor:

08/2011 to present

*planned and supervising all train movements .

*receive track warrants and follow all FRA rules and regulations

*working outside in all inclement conditions and following safety and

OSHA rules.

Southwest Airlines Mpls, MN 55450

Supervisor Ramp Operations 10/2009 to 12/2010

. Planned and directed staffing, training, and performance evaluations

and attendance reviews

. Executed daily ramp operations, and gate services for all aircraft.

. Have Knowledge of and implemented the provisions of the collective

bargaining agreement.

. Prepared staffing schedule to ensure Agents are strategically

utilized.

. Coordinate with other Southwest Airlines airport teams to maintain

the Stations on- time performance.

. Mentored Agents for future leadership programs.

. Safety Manager responsible for all Osha rules and regulations

followed. Ensured all ramp equipment was properly maintained.

. Trained and managed 21 ramp agents on daily operations and achieved

significant improvements in their productivity.

. Supervised 21 ramp agents and employees, scheduled work hours,

resolved conflicts, determined work rules and contract followed.

. Prepared budgets and approved budget expenditures.

. Monitored customer preferences to determine focus of sales efforts.

. Conferred and consulted with department heads to plan services and

to secure information on equipment and customer programs.

. Structured and maintained a all accounting, qiuckbooks,excel,word and

Microsoft office.

. Directed, coordinated, and reviewed activities in sales and service

accounting and record keeping, and in receiving and shipping operations.

. Spearheaded Safety efforts.

. Reviewed operational records and reports to project sales and

determined profitability.

. Restructured and improved safety programs.

. Resolved customer complaints regarding any services not rendered.

Anytime Fitness Lakeville, MN 55044

Owner, CEO 08/2004 to 09/2009

* Owner, CEO and managed daily operations of 24-hour fitness club.

. Set up the development of corporate policies and procedures.

. Supervised and managed club shipping of $120k of equipment.

. Executed daily operations of of sales and increased annual sales to $

240 thousand dollars in the first 2 years.

. Was instrumental in operating Anytime fitness from 2004 to 2009 and

planned and directed all operations, supervising personal training and

independency increased and sold memberships from 100 first month to over

1500 memberships in 3 years,monitored customer preferences to determine

focus of sales efforts. increasing annual gross sales to $300k.

Northwest Airlines Mpls, MN 55024

Crew Chief/ Ramp Agent 10/ 1989 to 02/ 2006

. Executed daily operations of supervising crews of up to 20 agents on

ground operations. Planned and directed staffing, training, and

performance evaluations to develop and control Northwest service

programs.

. Worked outside in all inclement weather in a fast paced environment.

. Excelled in ground operations and procedures helping to contribute to

on-time performance and customer satisfaction.

. Model employee with a impeccable work record.

Education:

University of Evansville, Indiana Evansville, Indiana

Physical Education 1982

Inver Hills Community College Inver Grove Heights, Minnesota

Undergraduate Studies, Education 1980

Harding High School St.Paul, Mn

Diploma 1978

Awards: All American, All-Region College football teams.

License: Brake riding and tow license. Southwest Airlines 2009-2010

Security: Airport security clearance, SIDA badge, access to AOA with

escort privileges.

References: Available upon request

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