Customer Service Manager
Resume:
Hello and good day to you,
In response of your current job opening I am submitting my resume for your review. I pride myself on
being a results oriented, hands-on individual with progressive customer experience. My work ethic
strongly emphasizes teamwork and the principles of customer satisfaction. An evaluation of my
resume will further acquaint you with my background and qualifications for this position. In review of
my resume, you will note my growth and experience. What it cannot illustrate, however, is the degree
of dedication, resourcefulness, friendliness, and professionalism that I can offer. A personal conversation
will enable us to discuss how I can contribute to the success of your company. I look forward to
pursuing this
relationship with you in the near future.
Thank you so much,
Brittany Bates
********.******@*****.***
Employment Application
Brittany Marie Bates
4915 Lurgan Place
Henrico, Va, 23228
Education
I graduated from Hanover High school in 2007 with an advanced diploma
I was German Club president, a member of K.E.Y Club, the Drama Team, and Art Club
I received a scholarship from the Lion’s Club of VA
I am currently attending Penn Stat online for a B.S in Psychology
Work History
I have spent the last 10 years working in numerous positions all of which focused on the goal of customer
satisfaction.
The Hilton Richmond Hotel And Spa
Short Pump, Va
Phone number: 804-***-****
Pay rate: 9 an hour
Dates employed: December 2013 - currently employed
Position: Front Desk Agent and Head Chairperson of Community Service for Blue Energy
Job duties: My duties include but are not limited to: answering multi-lined phones, multi-tasking, booking
reservations, greeting guest and checking them in, checking out guests, communicating to all
departments and resolving issues internally and externally, making sure all preferences and room types
are set up before the guest arrives, closing out accounts, customer satisfaction, knowledge of all
Microsoft programs, knowledge of key makers, knowledge of fax machine and basic office machines,
knowledge of On Q software, maintaining guest loyalty, and basically being the brain of the hotel.
References: Francis Burson - 804-***-**** and Krista Alyse 804-***-****
Lucky 13 Tattoo and Piercing
Richmond, Va
Phone number: 804-***-****
Pay rate: 20 an hour
Dates employed: December 2012 - October 2013
Position: Receptionist
Job duties: My duties included but were not limited to: setting up appointments, scheduling, answering
multi-lined phones, answering all emails, paper work, checking IDs, knowledge of all Microsoft programs,
Knowledge of all office machines, making sure guests feel welcome and comfortable, and being the
middle ground between artists and guests.
Reason for leaving: a friend of the owners son wanted my position, so she got it.
References: Lantz Fisk 804-***-**** and Jerry 386-***-****
Media Star Promotions
Richmond, Va
Phone number: 804-***-****
Pay rate: 16 an hour
Dates employed: January 2010 - December 2012
Position: spokesmodel
Job duties: Customer service, market research, improv, making lasting relationships associated with
product, information mining, education of product, and data entry.
Reason for leaving: I found out I had cervical cancer and my manager immediately started to cut my
hours, so I looked for a better job opportunity.
References: Josiah Ickes 804-***-**** and Katie 571-***-****
The Mosquito Authority
Midlothian, Va
Phone number: 804-***-****
Pay rate: 11 an hour
Dates employed: March 2009- September 2009
Position: receptionist
Job duties: my duties included but were not limited to: customer service, extensive knowledge of all
Microsoft programs and quick books, sending invoices, scheduling, filing, answering multi-lined phones,
management, running errands, and cleaning.
Reason for leaving: seasonal job
Additional jobs can be emailed upon request
References (other than the ones listed)
Edward Andrews, my boss at the VMFA - 804-***-****
Andy Miller, IT specialist, personal reference - 804-***-****
Sarah Charbboneau, psychologist for the state, personal reference - 804-***-****
Brian Sears, IT specialist, personal reference - 804-***-****
Melanie Sears, Anesthesiologist, personal reference - 804-***-****
Meg Hamel, teacher, personal reference - 804-***-****
Contact this candidate