Customer Service High School

Jacqueline Costella **** Earnshaw Avenue, Las Vegas, NV 89179 Home:

***- ***- **** - ****: 702- 419- 9347 : *******@***.***

Summary

Multiple years of Experience in Cocktailing and VIP bottle service

in a nightclub, pool, and/ or Lounge setting.

Highlights

. Customer Service Experience

. VIP Bottle Service Experience

. Banquet and trey passing experience

. Being able to multi task in a high volume nightclub setting

with high profile guests

. Knowledge of all Liquors, Champagnes, and wines and being able

to present them and pour them in a Five star service manner

. Complete knowledge on how to Upsell

. Upbeat attitude making sure guests are always smiling, dancing

and having the best time possible so their experience is

memorable and they will always come back for more when they

return to Las Vegas.

. Knowledge of the appropriate garnishes for each individual

cocktail

. Complete knowledge of the entire Micros system

Accomplishments

Millenium Scholarship. 10,000 dollar Scholarship for any College in

Nevada for maintaining a 3.0 or higher for all four high school

years.

Experience

Model/ Cocktail Server

December 2008 to August 2013

XS Nightclub - Las Vegas, NV

VIP Bottle Service assisting two to eight tables nightly in a

high volume nightclub setting. Taking bottle orders for high

profile guests, giving five star service, making sure the guests

are given a once in a lifetime experience. Making sure every

guest is greeted, their order is taken and that they receive

their order as quickly as possible. Making every guest feel

special bringing out extra girls, lights, cakes or putting on a

show to make their experience memorable. Entering orders using the

Micros system. Hosting the best party and going above and beyond

to provide anything possible to exceed expectations so they will

always remember that experience and return to this nightclub

every time they are in Las Vegas. Assisting the bussers in

picking up cups, cigarrettes, bringing out ice or mixers if the

busser is busy and maintaining a clean and professional table

with everything in order. Upselling, multi tasking, and handling

large amounts of money and maintaining a clear organized head and

environment to work well under large amounts of pressure.

Cocktail Server

June 2008 to November 2008

Bare Pool - Las Vegas, NV VIP

bottle service in a pool club setting. Hosting cabanas, daybeds,

and/or trey passing if given the lounge chair section where drink

and food orders were taken and served to up to thirty lounge

chairs. Maintaining an upbeat attitude and keeping the guests

dancing and happy. Upselling and making sure they are given the

best experience so that every time they return to Las Vegas they

will want to come back and receive that same once in a

lifetime experience.

Cocktail Server

September 2005 to May 2008

Rockhouse Bar - Las Vegas, NV

Assisting up to eight tables nightly either taking drink orders

or giving VIP bottle service. Providing bottles, and or champagne.

Hosting the party making sure the guests are upbeat dancing, and

having the most enjoyable time possible. Assisting the bussers in

keeping the tables neat and tidy. Turning orders into the

bartender, handling money and tipping out the service bartender

and busser appropriately at the end of each night.

Customer Service Assistant

January 2004 to October 2006

Builders Showcase Interiors -- Las Vegas, NV

Assisting Customer Service Representative. Taking customer complaints for

flooring repairs. Ordering material to complete repairs. Dispatching

workers to complete repairs.

Education

High School Diploma : general, 2003 Silverado High School - Las

Vegas, NV, United States

Associate of Science : Nursing CSN - Las Vegas, NV, United States

Was excepted into the internship program for Registered Nursing.

Had to maintain a 3.5 to 4.0 average, test, and complete many

prerequisites, CPR certification, and volunteer hours to be accepted.

Associate of Science : Nursing Nevada State College - Las Vegas,

NV, United States Completed all necessary sciences to be excepted into

the Registered Nursing Program

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