Customer Service Project Manager

Syed Hasib

***-** *** **, *******, NY ***** *****.*****@*****.*** 347-***-****

Objective

To obtain an entry level position as an IT Support Specialist. A professional with two years of

experience in IT helpdesk and customer service support. Major strengths in problem solving and

heavy customer service inter-action. A dependable, well-organized planner with a successful

track record in customer satisfaction is seeking to pursue a profession in IT field.

Education

Queens College, City University of New York

Bachelor (Degree Expected May 2014) – Economics and

Minor- Computer Information Technology

Successfully completed courses in: Statistics, Macroeconomics, Microeconomics, Consumer Theory, Java,

Data Structure, Web Design, PHP, Visual Basic, Visual Basic (Excel Macro), Algorithm, UNIX and C++.

Experience

Office of Converging Technologies -Queens College, City University of New York

Field Service Support/ IT Analyst September. 2011- Present

• Diagnose and resolve computer problems via phone call, face-to-face appointment, or walk-in.

• Tracked and resolved trouble tickets and worked with PC vendors for computer repairs.

• Troubleshoot outlook email issues, calendar issues, corrupted profile and applied updates.

• Imaged windows and Mac OS X using Ghost technology

• Help setting up student’s accounts and help them navigating through different accounts.

• Setup local and network printers for different departments.

• Knowledge of active directory including resting password, creating security groups, add/remove users

from groups.

• Provided full support for CUNY based in-house software like CunyFirst and CunyPortal.

• Created multiple solution articles for knowledge base

• Give example of mobile device technology ( iPad, iPhone)

• Add wireless troubleshooting example. Verizon Air card, Mi fi card

• Knowledge of Avaya telephone sets including the basic functions of the set.

Major Projects:

• Install MacAfee antivirus for around 200 users around the campus within a month

• Created database connection for the VIPs around the campus in user’s machines through crystal report.

(Tested, pilot it and deployed it by working with project manager)

Renaissance Newark Airport Hotel - Marriott

Host May. 2009 – Feb. 2010

• Organize Seating Arrangement.

• Served customers with their requested food items.

• Assisted customers in selecting menu options.

Awards and Skills

• Java, Database, Windows, OS, Mac OS X, MS Office, HTML, PHP, Visual Basic, C++

• Cisco Certified Network Associate (Completed course in 2008)

• Awarded best employee of May 2013. It was awarded by Queens College President James Muyskens.

• Candidate for A+ and Windows 7 certification.

References

Available upon request.

Contact this candidate