Customer Service Quality Assurance

Alan A. Zhu

Phone: 404-***-**** Email: *******@*****.***

*** ***** ** ** ********, WA 98007

Objective: Media and Communications Studies graduate with strong written and oral communications skills

seeking to find a communications position in Atlanta.

Overall Qualifications:

• 3 years of experience in social media marketing and communications, proven track record of growing a

loyal customer base, demonstrated knowledge of online channel usability and trends

• Detail oriented, self-starter, able to work well in a fast-paced environment and managed priorities

• Problem solver, time management skills, computer literate, able to translate technical information

• Knowledgeable of Web and Google Analytics, experienced in managing social media channels

(YouTube, Twitter, Facebook, Google+, Instagram, Pinterest, blogs, forums)

• Able to present information and ideas logically and clearly, outstanding organizational skills, able to

handle multiple projects simultaneously and meet deadlines

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint), SharePoint 2010 and 2013

• Strong interpersonal skills: NWCS Speech Contest (2006), Mentor at Big Brother Big Sister (2006-08),

and Assistant Boxing Coach at Ring Spots United (2009)

• Strong writing skills: earned 2nd Place for Short Story in EPIC National Writing Competition (2006),

2nd Place for Essay in EPIC National Writing Competition twice (2006 and 2007), published poetry

books “Views of A Minority” and “Hands of Time” on Modern Book Company

• Trilingual: speaks, reads, and writes fluent English, Mandarin Chinese, and German

Related Work History:

• Content Specialist, Amazon, Seattle, WA: July 2013-Present

o Worked on processes and development of the Kindle Fire “X-Ray” feature for TV and Movies

o Performed quality assurance (QA) on content and ensured quality control on digital media

assets including, but not limited to metadata creation and correction

o Tested Amazon products for reliability and consistency, assisted with metrics, monitored

operational systems and resolved issues that impact revenue generation or service levels

• Business Development Intern and Campus Manager, Course Hero, Seattle, WA: 2012-2013

o Created a campaign for its Books for Africa program by helping expand the company’s study

database for Emory and UW students, resulting in over 50 donated books to Africa

• Editor at Ivy Poetry, USA (2006-Present)

o Worked as the English Editor for this bi-annual poetry publication

o Edited content submitted all over the world, including America, Europe, Canada, & Asia

• Marketing Intern, Black Doe Studios, Atlanta, GA: 2010-2011

o Promoted artists affiliated with Black Doe (record label & recording studio) via social media

o Managed their Twitter and Facebook pages, added YouTube content, and wrote press releases

• Publicity Chair, VOIS Gospel Choir at Emory University, Atlanta, GA, 2010-2011

o Responsible for updating the website, designing digital and physical flyers, and increasing its

awareness via social media marketing and word-of-mouth around campus

o Achievements: helped bring in full houses for Fall Concert 2010 and Spring Concert 2011

• English Tutor, China: 2009

o Taught a Chinese student overseas to prepare her for her TOEFL test

• Customer Service Representative, Blockbuster, Bellevue, WA: 2009

o Honed in my administrative & organizational skills due to my job’s requirement to multi-task

Education:

University of Washington, Bothell, WA Received B.A. in Media and Communications Studies GPA: 3.74

• Made Dean’s List in Winter 2012, Spring 2012, Summer 2012, Winter 2013, and Spring 2013

• Member of University of Washington’s Tau Sigma National Honor Society (2012)

Emory University, Atlanta, GA Studied Business, Acting, and Sociology (2009-

2011)

• Made Dean’s List in Fall 2009

• Member of VOIS Gospel Choir and Emory University’s Phi Eta Sigma National Honor Society (2010)

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