Customer Service Active Directory

Patrick Whelan

** ****** ******, ******-**-Hudson, NY 10520

914-***-**** (cell) *******.******@*********.***

SUMMARY OF QUALIFICATIONS

Extensive knowledge and skills acquired during a successful fifteen-year Information Technology career

Excellent interpersonal, customer service and written/oral communication skills

Detail oriented and highly organized

Quick learner – strong mechanical, technical and analytical abilities

RELATED EXPERIENCE

Somers Central School District, Lincolndale, NY Sept/2008 – Aug/2013

Computer Aide

Supported Windows and Mac OS X desktops/laptops in an Active Directory/Exchange/MS Office environment

Built and deployed Windows XP/7 images using Symantec Ghost

Setup and supported HP and Lexmark network printers

Setup, repaired and upgraded PC’s

Utilized Microsoft Lync for remote troubleshooting of desktop issues

Administered user accounts in Active Directory

Performed troubleshooting of network connectivity issues

Documented Help Desk issues using QuickBase online database system

Installed and supported SMART boards and projectors

Chaired Building Technology Committee

Computer Troubleshooters of Croton-on-Hudson, NY Oct/2004 - Sept/2009

Owner/Operator

Provided the following services to residential and small business customers:

PC/laptop repairs, tune-ups and upgrades

Wired and wireless network installations

One-on-one training in Microsoft Windows and Office

Data backup and recovery

Blythedale Children's Hospital, Valhalla, NY Oct/1998 - Mar/2006

Systems/Training Support Supervisor, MIS Dept.

Administered and ensured the smooth operation and security of a 15 server and

200+ workstation Windows 2000 Domain and all associated hardware and software

Successfully led numerous upgrade and implementation projects

Provided training to end users and MIS staff

Designed a system for backing up critical data and verifying integrity of the backups

Setup and configured HP network printers using HP JetAdmin

Setup PC’s and laptops for Remote Access

Administered Mediserve MediLinks clinical application run on Citrix Metaframe XP servers

Member of Mediserve Focus Advisory Committee (June/2000 - June/2002) – responsible for

making recommendations to company on improving their products and services

Developed reports using Crystal Reports

Developed numerous task automation systems using Visual Basic

Created clearly written procedures for MIS staff and end users

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OTHER EXPERIENCE

Tech International Charter School, Bronx, NY Aug/2013 – Mar/2014

7th Grade Math Teacher

EDUCATION

The City College of New York, New York, NY

M.S. in Mathematics Education

Skidmore College Computer Career Institute, White Plains, NY

Certificate Program in Microsoft Windows NT 4.0 Administration

New York University, New York, NY

B.F.A. in Film and Television

Brookdale Community College, Lincroft, NJ

A.A.S. in Computer Science

A.A. in Business Administration

Excellent References Available Upon Request

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