Customer Service Data Entry

Colleen Mahaffey

**** ****** ***, **** ***

Las Vegas, NV 89122

702-***-****

OBJECTIVE:

To secure a position where I can utilize my skills and experience working

with customers. My major strengths include excellent communication and

organization skills. I am self-motivated, hard working and an innovative

person who deals effectively with customers and has been consistently

recognized for reliability and customer focus.

EXPERIENCE:

Vision Airlines, North Las Vegas, NV - October 2011 to Present

Reservations/Stations Agent

. Process reservation requests from various agencies and direct

customers

. Contact passengers to reconfirm tour itinerary and pickup

location/time

. Check in, manifest and board passengers

. Collect money vouchers and process credits cards

. Prepare closing agent reports

. Responsible for accurate data entry

. Heavy telephone work

Atlantic Aviation, Las Vegas, NV - August 2001 to June 2010

Customer Service Representative

. Interact with customers on a daily basis in a quality manner ensuring

complete customer satisfaction

. Resolve issues of customer dissatisfaction in an effective manner

. Organize daily tasks to prioritize and ensure completion

. Process credit card and cash sales

. Make hotel, car and limousine reservations for customers

. Responsible for accurate data entry

. Heavy telephone work

B.A.C. Local No. 4 Benefits Funds, Morristown, NJ - March 1987 to December

2000

Bookkeeper

. Responsible for reconciling four bank accounts

. Responsible for general ledger activity

. Prepare daily, monthly and yearly reports

. Prepare payroll and payroll taxes

. Prepare annuity payouts and taxes

. Heavy telephone work with members and contractors

. Worked closely with Business Managers and Business Agents

B.A.C. Local No. 4 Benefits Funds, Morristown, NJ - March 1987 to December

2000

Medical Claims Examiner/Processor

. Prepared and processed medical bills for a self-insured union

. Responsible for printing and distributing medical checks

. Responsible for keeping check register and track of money

. Processed quarterly bills for member payment of coverage

. Heavy telephone work and patient/provider interaction

Mutual Benefit Life Insurance Company - September 1979 - February 1987

Data Entry Clerk

. Prepared insurance manuals

. Computer data entry

. Heavy telephone work

COMPUTER SKILLS/TRAINING:

. Microsoft Word

. MAS90

. Courses in Quality Management, Time Management, Communication Skills

EDUCATION:

North Arlington High School, North Arlington, NJ

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