Customer Service Quality Control
Resume:
MICHAEL JAMES BORRELLI
Windsor, Ontario
N9E 4G5
Cell: 519-***-****
Home: 519-***-****
************@*******.***
EDUCATION:
**** - **** ********** ** *******, Windsor, Ontario
-BED - Faculty of Education - Primary/Junior
2008 - 2011 University of Windsor, Windsor, Ontario
- BA [G] Communication Studies Degree
- BA [G] General Arts Degree
-Applied Information Technology program Certificate
(Minor)
2006 - 2008 St. Clair College of Applied Arts and Technology,
Windsor, Ontario
- Pre-Health Science - Nursing Program
- General Business Program
2002 - 2006 Sandwich Secondary School, LaSalle, Ontario
- Secondary School Diploma
WORK EXPERIENCE:
2012 - Present Yak Communications - Globalive Inc.
525 Windsor Ave., Windsor, Ontario
Duties and responsibilities include:
- Customer Service and Satisfaction
- Tier 2 Technical Support
- Collaboration with other Supervisors
- Flex shift as Technical Support Supervisor
- Maintain an efficient and positive workforce
2011 - 2012 Iron Mountain (Windsor)
610 Sprucewood, Windsor, Ontario
Duties and responsibilities include:
- Scanning
- Customer Relations/Service
- File storage and retrieval
- Quality Control
2010 - 2011 ComPark Parking Service & Parking Management
275 Pitt Street, Windsor, Ontario
Duties and responsibilities include:
- Midnight and weekend security
- Management of several parking lots and parking garage
- Office maintenance: janitorial services
- Customer Relations
2005 - 2007 Wolverine Freight System (WFS)
2500 Airport Road, Windsor, Ontario
Wolverine Warehouse and Distribution (WWD)
1190 Malden Road, LaSalle, Ontario
Duties and responsibilities include:
- Lawn maintenance: general landscaping
- Truck maintenance: washing both the interiors and
exteriors of trucks and trailers
- Office maintenance: janitorial services
SPECIAL SKILLS: I am competent in the following computer related
applications:
- Windows XP operating system
- Windows Vista operating system
- Windows 7 operating system
- Microsoft Office
- Mac OS
REFERENCES:
Yak Communications/Wind Mobile Supervisor
Mr. Kyle Marsh
*.*****@****.**
519 962-2868Iron Mountain
Mrs. Linda Presello
Campus Minister, Assumption Secondary School
**************@******.**.**
Cell: 519-***-****
Work: 519-***-**** X2213
Mr. Doug Hilton (Operation Manager)
Iron Mountain Windsor
****.******@************.***
Contact this candidate