Quality Assurance Control

Julio Alvarez

**** **** ***** *****, **** Worth, TX 76137

Telephone: 817-***-****

************@*****.***

Objective

Seeking full time or internship position with a finance company that would

take advantage of my seven years of mortgage experience with loan processing.

Experience

2012-2013 New Bold Advisors - Dallas,TX

Mortgage Consultant / Quality Assurance

Monitored agents for quality assurance in their evaluation of customer loans for

the purpose of loss mitigation/Home Loan Modification. Responsible for meeting

daily production goals while ensuring accuracy in my reviews

Loan Processor

Verified and compiled application information for mortgage loans including

reviewing residential loan application files to ensure application data was

complete and meet establishment standards; including type and amount of

mortgage, borrower assets, credit reports, liabilities, and length of employment.

Also gained experience in clearing underwriting conditions including automated

underwriting and decisioning, title liens and reviewing credit reports. Assisted

the Quality Assurance Team that analyzed and audited associates work to

ensure policy and procedures were followed and carried out through

their process of forwarding files to the underwriting department.

2011-2012 Carlisle & Gallagher Consulting - Dallas, TX

Executive Customer Relations Advocate – Project for a Top 4 USA Bank

Helped reduce outstanding regulatory cases from 13,000 to 3,000 while

successfully providing strict quality control validation results.

Represented the Office of the President and CEO in mortgage cases

brought before Congressional Representatives and regulating agencies

while assisting the mortgage case quality control team. Interacted with

Public Officials and attorneys to bring resolution to escalated cases.

Valuable experience in quality control, loss mitigation, default servicing,

research analytics, bankruptcy and foreclosure reviews. Recognized and

awarded for 100% quality in closed cases. U tilized the following systems:

C agNet, IPortal, Homesaver, Siebel, AS400 and Lamp.ws

2010-2011 Wells Fargo Bank - Ft. Worth, TX

2008-2009 Bank of America - Dallas, TX

Personal Banker

Assisted customers to find and understand financial solutions for their

f inancial needs. Proactively mitigated risk while assisting the team on

m eeting aggressive monthly and quarterly sales goals. Worked with

every member of the team from tellers to financial partners to assist

customers meet their financial goals. Analyzed reports and kept a book

of business in order to meet individual sales goals.

Education

1992-1997 ! Haltom High School - Haltom City, TX

Graduated in the top 20% of class

Skills

Bilingual in Spanish

Proficient in Microsoft Office

excellent verbal and written communication skills

Project management

Contact this candidate