Aya Massiss
**********@*******.***
Objective
• Seeking to obtain a full-time position in order to gain more experience and further
develop my skills.
Work Experience
Campaign Research, March 2011 – April 2012
Title: Call Agent
• Used online program to make calls to clients.
• Responsibilities:
Collect information
Ask questions
Fill out surveys
Disposition calls properly and in a timely fashion
Answer any questions/concerns from clients
Education
• Riverside Secondary School – Windsor, Ontario – 2005 – 2009.
• University of Windsor (Majoring in Psychology) – Windsor, Ontario – 2010 – present.
Skills
• Excellent people and communication skills.
• Fluent in English and Arabic.
• Strong organizational skills.
• Excellent with computers and familiar with most operating systems, programs and
browsers such as:
Windows XP, Windows Vista, Windows 7 & 8, Mac OS.
Microsoft office (PowerPoint, Word, Excel, Publisher, Outlook)
Browsers: Google Chrome, Firefox and Safari.
• Able to type fast on keyboard. (40-50 words per minute)
• Outgoing and motivated.
• Critical thinker.
• Very detail oriented and observant.
• Able to work under pressure.
• Solve problems easily and effectively.
• Able to work individually or with a team.
• Can listen and take direction with no problems.
Activities
• Volunteer at the Village of Aspen Lake (Long-term care facility) – May 2012 – August
2012.