Customer Service Manager

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Demetrice Brown

**** ********* ** ********, ** 23223

Phone: [804] 306-1289

E-mail: ***************@*****.***

Objective

Seeking a position as a valuable member of a company passionate about growth that leverages my skills, achievements

and ability to lead.

Employment Strengths

• Demonstrated achiever with exceptional experience in customer service and leadership positions.

Skilled at learning new concepts quickly, working well under pressure, multitasking and communicating ideas

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clearly and effectively

Highly innovative, resourceful and organized with exemplary personal and professional integrity.

Certifications/Achievements/Skills

• Certified Entry Level Cook by NOCTI (National Occupational Competency Testing Institute)

Recognized for outstanding achievement as Employee of the Week 3 times.

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Keyboarding and computer skills.

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Education

JT Pharmacy Technician Training Program (June 2013 – September 2013)

Richmond, VA

Obtained certification as pharmacy technician

Licensure pending October 2013

Highland Springs High School (September 2008 -June 2012)

Highland Springs, VA

Junior ROTC Staff sergeant and mentor to incoming participants.

National Beta Club

Distinctive Courses: Culinary Arts, Marketing.

Experience

Manager

Chipotle Mexican Grill (Richmond, VA) – (October 2012 – Present)

Responsible for completing food preparation assignment accurately, neatly and in a timely fashion.

Preparing food throughout the day as needed, anticipating and reacting to customer volume.

Provided a friendly, quality customer service experience to each customer.

Developed a positive working relationship with all restaurant personnel and worked as part of a team by helping

others as needed or requested.

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Crew Member

Integrity Staffing(Amazon) (Richmond, VA) – (September 2013 – February 2014)

Resume: Shantel Webber

Learned and adhere to strict safety, quality, and production standards; Received products using radio frequency

scanners; Packed and shipped customer orders.

Worked with and around moving mechanical parts in areas of varying noise level and lifting items up to 49 pounds.

Adapted to a fast-paced job environment in which continuously climbing and descending stairs safely, working on a

secure mezzanine and frequently pushing, pulling, squatting, bending, and reaching were necessary.

Crew Member

Wendy’s Old Fashioned Hamburgers (Richmond, VA) – (October 2011 – October 2012)

Skilled in register operations, cash handling, food preparation, janitorial work.

Maintained proper food handling, safety and sanitation standards while preparing food.

Adapted to changing customer volumes with a sense of urgency.

Provided exemplary customer service to each patron of the establishment.

Stock Lead (March 2011 – August 2011)

Kings Dominion. (Doswell, VA)

Worked as a direct aide to the supervisors to ensure the successful running of the park by ensuring food remained

stocked.

Completed transactions; Solved all problems with registers including voids, returns, swapping register tills.

Responsible for being energetic, tireless, outgoing and articulate while engaging and interacting with consumers.

References

Excellent references will be furnished upon request

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