Customer Service Representative
Resume:
704-***-****•*********@***.***
Lashataya Wright
**** ******** ****** **** #*, Charlotte, North Carolina 28206•704-***-****•*********@***.***
Lashataya Wright
Objective
Become a valuable asset to your
company and provide the best service possible.
Experience
August 2012 - Present
Aon Hewitt Charlotte, NC
Customer Service Representative
Inbound/outbound call center.
Providing customer service to thousands of employees.
Health and Welfare benefits enrollment for fortune 500 companies.
Client experience with Catepillar and CVS Caremark.
System application experience in CS Pro navigation, microsoft word, TBA systems, Lotus
Notes and Siebel Case management.
Account management. Managed team Siebel cases.
Call listening, call pulling experience as well as call scoring.
Web Chat assistance experience providing service to participants via web.
Project management.
Account management
Document Processing for requests for information
September 2011 - August
2012 Link Staffing/Aon Hewitt Charlotte, NC
Customer Service Representative
Temporary to permanent position in inbound/outbound call center.
Providing customer service
Health and Welfare benefits enrollment for fortune 500 companies.
Client experience with Catepillar and CVS Caremark.
System application experience in CS Pro navigation, microsoft word, TBA
systems, Lotus Notes and Siebel Case management.
Managed team Siebel cases. Call listening, call pulling experience as well as call
scoring. Web Chat assistance experience providing service to
participants via web.
Project management.
Account management.
.
May 2011 - August 2011
Subway Charlotte, NC
704-***-****•*********@***.***
Lashataya Wright
Team Member
Closing of the store with key, cash handling experience and register
experience.
Providing customer service in fast pace environment.
Fresh food management and preparation experience.
Inventory experience.
September 2010 - January
2011 Spherion/Aon Hewitt Charlotte, NC
Customer Service Representative
Customer Service Representative
Inbound/Outbound call center. Temporary position, providing customer
Service.
Health and Welfare benefits enrollment for fortune 500 companies.
Client experience with AT&T and UPS. System application experience in
CS Pro navigation, microsoft word, TBA systems, and Lotus Notes.
Account management.
Managed team call back cases to participants as
well as tasks and projects provided by management.
Education
August 2004- June 2008
West Mecklenburg High School Charlotte, NC
Diploma
National Honor Society
References
References are available on request.
Contact this candidate