Telecom operations engineer

Bucharest ROMANIA

MOBILE Phone: +407******** . E-mail ADDRESS: ***.*******@*****.***

Ana Bimba?a

Overview

Managed services telecom engineer, with a background in the Core & IP

area. LINUX skills, ITIL knowledge. Working for four years in an

international environment.

personal skills

Calm, self-organized, good communication skills, ambitious, reliable

person, hard-worker, analytical skills, work with deadlines, abilities

to take initiatives and make decisions

professional experience

GSC Ericsson Telecommunications Romania

June 2013 - Present

Position held : Cloud Operations Engineer

Project: Ericsson Device Connexion Platform and Push to Talk

Main activities and responsibilities:

Provide technical maintenance and support for Ericsson M2M platform in

services area: Symsoft SMSC, IP-Works radius, Ericsson positioning

systems, Ericsson provisioning systems (working in Linux and Solaris

environment, basic databases knowledge) and Push to Talk platform:

Kodiak servers.

Acting on relevant problems escalated from front office so that

problems are remedied or escalated to corresponding system support

units, in accordance with SLAs

Troubleshooting, fallow up on faults escalated to 3rd parties and

participation in outage Root Cause Analysis.

Callout responsibility covering 24x7 on regular basis

GSC Ericsson Telecommunications Romania

February 2012 - May 2013

Position held : 1st Level Assurance Core & IP Engineer

Project: Ericsson Device Connexion Platform

Main activities and responsibilities:

Offered the support and execution of 1st Level proactive and reactive

maintenance activities to ensure that services provided to customers

via EDCP are continuously available

Alarm handling and Troubleshooting on the core nodes, Service Portal

Monitored IT hardware and databases

Handled Critical and Major Incidents in collaboration with Incident

Management, Problem Management and Change Management

Decided on Functional Escalation as Shift Leader

Permanent communication with the customers and 3rd parties

Maintained all SLA's requirements

Coached new colleagues joining the team

Technologies

Cisco GGSN, Ericsson HLR, Ericsson STP, Symsoft SMS-C

Tools:

Monitoring and Troubleshooting: Putty, Cacti, BMC Impact Explorer,

Nagios, OSS-RC, OSIX (traces tool), Service Portal, Nobill Client

Ericsson Sweden

November 2011 - January 2012

Project: Telenor Connexion Sweden M2M Platform

Achievement: Successfully transferred TCXN Sweden to GSC Ericsson

Romania

GSC Ericsson Telecommunications Romania August

2009 - November 2011

Position held : Front office Core Engineer

Project: Mobistar Belgium Operator

Main activities and responsibilities:

Network surveillance within the Core and Transmission (circuit

switching, packet switching, transmission network): alarm handling,

incident identification, create, issuing and solving Trouble Tickets

Basic troubleshooting

Handled Critical and Major incidents

Preventive Maintenance

Escalation to the next support line, for cases that needed advanced

troubleshooting

Escalation to the incident management, in case of major and critical

incidents

Continuous escalation for all network activities scheduled through

Change Management process which caused major disturbances/incidents

into the customer network

Maintained all KPI's within agreed levels; made sure all SLA's

requirements were met

Created and updated existing jobaids related to competence areas

Acted as liaison between TC/TL and shift engineers as Shift Leader

Acted as first escalation point for any issue occuring during shift

period

.

Technologies:

Core CS area: Huawei MSS (MSOFT3000), MGW(UMG8900), Nokia Siemens STP

Core PS area: Huawei GGSN (GGSN9811), SGSN (SGSN9810)

Transmission area: Alcatel DSLAM ATM

IP area: Redback IP BAS, Cisco IP CPE

S.C. Aviva Romania S.A: Insurance and Pensions Company

July 2007 - May 2008

Position held: Operations Officer

Main activities and responsibilities:

Actively invloved in the end-to end Operational flow of adhesion forms

Permanent communication with suppliers (post, printing house) in order

to respect SLAs

Offered solutions to both agents and clients regarding issues they

faced with adhesion forms

Responsible for updating procedures in place

education

Bachelor's Degree in Telecomunications

2005 - 2009 Faculty of Electronics, Telecommunications and Information

Technology - Polytechnic University, Bucharest. Specialization:

Network Design and Software for Telecommunications

CERTIFICATIONS and trainings

2013 ITIL Foundation v3.0 Certification

2013 Linux Admin & Servers course - basic knowledge

2013 Introduction to POSIX Shell Programming

2013 CCNA 3 - LAN Switching and Wireless

2009 CCNA 2 - Routing Protocols and Concepts

2008 CCNA 1 - Network Fundamentals

Skills covered: Basic networking knowledge, TCP/IP, OSI, configuring

and troubleshooting Cisco routers and switches, routing protocols

Inside Ericsson:

2011 Experienced Engineer - Internal Ericsson Certification

2009 - 2013: Unix Fundamentals, Unix scripting, IP Fundamentals,

Datacomm Networking, VPN,/VRF - MPLS, ATM and IP over ATM, Signaling

in the Core Network

March 2010 - July 2010: French classes - Beginner Level

Inside Polytechnic University, Bucharest.

2008 Fundamentals of Psycho-pedagogy - Certificate in Psycho-pedagogy

(obtained at Polytechnic University, Bucharest )

LANGUAGES

English - fluent French - begineer

Personal competences

Driving licence type B

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