Customer Service Manager

Raul Rivera

ESHOWINGS MANAGER

Wilmington, DE

***************@*****.*** - 302-***-****

TO OBTAIN A POSITION WHERE I CAN UTILIZE MY SKILLS TO ACHIEVE THE COMPANY'S GOAL AND

TO BE PROVIDED WITH OPPORTUNTIES FOR PROFESSIONAL DEVELOPMENT.

WORK EXPERIENCE

ESHOWINGS MANAGER

SCHEDULEING APPOINTMENT - March 2010 to December 2013

CUSTOMER SERVICE

• DATA ENTRY

• SCHEDULEING APPOINTMENT/OPERATOR SCHEDULES

• TELEPHONE ETIQUETTE

• MANAGING CALL CENTER FLOOR/PROJECTIONS

• TRAINGING, HIRING, COACHING & MENTORING

• QUALITY ASSURANCE (CALL MONITORING)

TARGET STOCKING ASSOCIATE

- July 2008 to June 2009

SHIPPING & RECEIVING

• STOCKING

• CUSTOMER SERVICE

FAMILY DOLLAR TEAM LEADER

- August 2007 to April 2008

CASHIER

• HANDLE CUSTOMER COMPLAINTS

• OPENING/CLOSING

• SHIPPING & RECEIVING

GAME STOP TECHINICIAN - March 2006 to February 2007

REPAIRED GAME SYSTEMS

• EXCEED DAILY QUOTA

EDUCATION

HIGH SCHOOL DIPLOMA in CRIMINAL JUSTICE

READING AREA COMMUNITY COLLEGE

2012

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