Customer Service Real Estate

Location:

Posted:

April 06, 2014

Joe Colletti **-** *** Street, Flushing, New York 11358 • 516-***-**** • *******@*******.***

Loan Processor

Experienced conventional loan processor, register loan officer and customer service leader with proven ability to

multitask handling multiple loans, strong attention to detail and follow-up. Excellent planning and organization

skills. Well versed in mortgage loan procedures, underwriting guidelines for conventional, jumbo, portfolio products

and Sonyma loan. Knowledgeable on FHA guideline. Good working knowledge of DU (Desktop Underwriter).

Monthly goals met thru dedication and teamwork. Great social skills and enjoy the benefits of teamwork. I

have worked with Loan origination software, Calix Point, Ellie Mae and Bytepro.Fluent in Spanish. NMLS

754550

Professional Experience:

Senior Mortgage Loan Originator August 2007–June 2013

NEFCU Nassau Educator Federal Credit Union, Westbury, New York

• Consult with borrower seeking to refinance or purchase property. Determines correct loan options for the

borrower based upon the future plan, present situation, and preferred loan product of the applicant

• Responsible for gathering appropriate documentation from each applicant as well as delivers loan package in the

time frames set by the management

• Pre-qualify pre-approved loans, evaluate applications, and review credit history to determine the loan risk.

• Actively cross sale products and services to all members

• Maintains knowledge of the loan products, underwriting, processing procedures, and departmental guidelines.

• Manage daily lock requests and lock desk analysts, reviews requested pricing and/or clarifies as needed

• Publishing daily mortgage rates and maintaining online pricing engines. Sold loans to secondary market

Mortgage Processor, December 2004 to July 2007

AllNet Group, Plainview, NY

• Analyze and record all incoming documents for compliance and loan eligibility.

• Verify and validate supporting income, assets and liabilities.

• Review and verify credit reports.

• Maintain open communication with customers, real estate brokers and loan officers to ensure proper and timely

processing and submission of mortgage applications.

• Input and/or update mortgage applications.

• Send and follow-up on verifications to employers, banks, creditors, etc.

• Provide status reports on each mortgage indicating process to the loan officers and management.

• Well-developed problem solving skills to research and resolve discrepancies.

Education

• L ISOR, NY License Real Estate Agent, (August 2003), Levittown, NY

• NY State Certified Training Center, Loan Officer (Jan 2001), Hempstead, NY

• Computer Career Center, Network Engineer (July 95), Hempstead, NY

• Adelphi University, BA in Foreign Languages (June 1985) Garden City NY.