Project Manager Management

Neelima Annam

Flower Mound, TX

*******.*****@*****.*** . 214-***-****

PROFESSIONAL SUMMARY

Results-oriented and highly motivated senior technology leader with 12+

years of progressive experience in IT Program & Portfolio management,

Global program delivery and leadership

> 10+ years experience in a Project Management Office (PMO/IT Portfolio)

using and establishing standards and techniques including Change control,

Budget & Risk management, KPI & metrics and Prioritization.

> Proven expertise in aligning PMO objectives with corporate strategy,

accomplishing financial goals, establishing processes for improving

delivery efficiencies and balancing competing business priorities.

> P&L responsibility for an IT delivery portfolio supporting three distinct

lines of business, managing IT programs with operational budgets over

$5M.

> Instrumental in the departmental transformation from waterfall model SDLC

to agile development methodology using SCRUM, resulting in a 15% increase

in project delivery efficiency.

> Experienced in applying Earned Value Management (EVM) principles towards

measuring project performance.

> Demonstrated track record of successful launches spanning Global Rebates

programs, Prepaid Card & Ecodes Ordering applications, Rewards Mall,

Energy Rebates and other Marketing Services. These include several 3rd

party integrations with payment processors like PayPal, Amazon & BofA,

for Fortune 500 clients like Staples, Epson, Verizon, Sirius XM, JCPenny,

Exxon Mobil, Facebook, Cisco, etc.

> Recognized for strategic thinking, tactical execution abilities,

innovation and building top-performing teams that deliver complex

technology projects on time and within budget.

> Excellent communicator with strong interpersonal and presentation skills.

CORE COMPETENCIES

IT Portfolio management Strategic planning Vendor Management

P&L / Budget management Cost benefit & ROI Analysis KPI development

Executive dashboards Governance framework Prioritization &

Forecasting

Tactical planning and Risk Management SDLC methodologies

triaging

Change Management Mentoring & team building Hiring & Evaluation

EXPERIENCE

Parago, Inc Lewisville, TX Nov 2005 - Present

Sr. IT Delivery Manager &

IT Delivery Manager [2011 - present]

Chartered with growing and managing the International Rebates program, the

Rewards & Rec. product portfolio. and most recently Energy Rebate programs.

Collaborate with executives & governance board for prioritizing technology

projects based on business value, cost-benefit analysis and ROI; manage

resource allocation against the technology project roadmap. Accelerate

project delivery by procuring professional services and contract resources

when needed; forecasting against capacity and maintaining delivery

dashboards identifying portfolio health and progress.

. Established a delivery methodology that blends best practices from

traditional and Agile SDLC philosophies, which has enabled multiple

teams to work in parallel with a shared pool of SMEs, resulting in a

measurable increase in speed to market by 15%

. Successfully migrated Energy rebate programs and clients across

platforms, as a result of an acquisition. This is a new industry

segment and presented domain expertise challenges, which were

successfully overcome.

. Oversaw the full lifecycle delivery of the first International rebates

program, launched across 14 EU countries in local languages,

transacting in local currencies.

. Delivered a template-based promo. website framework, in alignment with

the long term strategy to launch multi-national, localized sites with

multi-currency support, resulting in over 30% reduction in build cost.

Also launched a self-serve portal that allows creation of new

marketing promotions without requiring technology builds. This has

already resulted in over 50% ROI in less than 1 year.

. Delivered a highly scalable Prepaid Ordering Portal with E-commerce

capabilities, on-time with a favorable budget variance of 3%. This

portal has transacted over $800M worth of transactions and has

consistently earned significant revenue.

. Transitioned my delivery team from using traditional SDLC to Agile

methodology using SCRUM & Iterative development to fit the needs of

our projects. This flexibility resulted in an overall improvement in

delivery efficiency by 15% as measured by cost and quality metrics.

. Implemented an innovative training program that allowed my developers

to acquire new technology training, without having to incur training

costs.

Program Manager, New Services Portfolio [2008 - 2011]

Managed several programs under the New Services portfolio, established to

supplement the company's core transactional business. These included a

sales/channel Incentives program, a Rewards Mall program, Paypal payments

and Mobile apps (iOS and Android) for submitting rebates.

. Established project charters, quality targets, audit plans and support

transition procedures for quality project delivery; Utilized Earned

Value Management techniques to evaluate resource cost, project schedules

and technical performance - resulting in metrics which showed more than

20% gain in delivery scores.

. Followed the OPPM model for tracking project progress and status. This

gave a concise snapshot of the project for all stakeholders on a weekly

basis and served as an early warning system.

. Oversaw the integration with Paypal as a third party payment processing

vendor for dispersing incentive payouts as a 'green' option. Program

generated an ROI under 2 years.

. Utilized a CRM tool (Quickbase) to develop a form-based Prepaid cards

ordering system, for a major Gift card re-seller, under a very

aggressive schedule. The client was a flight-risk and this project

achieved increased revenue besides client retention while being a

temporary stop-gap solution.

. Recognized as top performer and received Client Delivery Excellence

award for leadership in Technology delivery.

Project Manager, Operations [2005 - 2008]

Started as a Business Analyst in 2005 and quickly promoted into the role of

a PM. Led a highly matrixed 15-person team, with resources on-shore and off-

shore, to implement an Image Management System that seamlessly plugged into

the company's transactional platform, to manage distribution of images

queued up to be served at remote global locations for data entry. Project

was delivered on time, generated an ROI within 8 months of launch and

resulted in operational saving of over $1.5M annually.

. Implemented Iterative development methodology for sub projects while

setting up procedures and standards for Project Deliverables, Defect

Management, Change Management and Documentation Repository

. Collaborated with data entry operators from China, Guatemala and Mexico,

on a weekly basis, for operational support after the system went live.

Verizon Data Services Irving, TX May2003 - Nov 2005

Business Analyst

. Involved in the analysis and design of reusable business logic layer

components and data access components.

. Translated high-level business needs into technical requirement

specifications; Created testing suites and automated scripts for loading

data into the system saving more than 500 hours of manual entry.

i2 Technologies, Inc Dallas, TX May 2000 - Apl 2002

Sr. Software Engineer

. Started in the test automation team and got promoted to the component

development team after first evaluation.

. Developed the UI for Order Management Service and a 'shopping cart'

feature for Store Front Selling, a transaction-based service on the

TradeMatrix platform for Toyota's iStarExchange.

EDUCATION, AWARDS & CERTIFICATIONS

MS in Computer Science, University of Louisiana, Lafayette (2000)

Bachelor of Technology in Engineering - JNTU College of Engineering, India

(1998)

Stagen Integral Leadership Program, Mentee - Parago

Client Delivery, Top Performer - Parago

PMP Certified Project Manager (2009)

Certified Scrum Master (2010)

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