Software System

KATHRYN KOPICH

***** ********* *** ****, ** ***** 248-***-**** **************@*****.***

SUMMARY OF QUALIFICATIONS

Technical Writer with more than 10 years experience writing, editing, updating and publishing

technical training materials. Proven track record of supporting client efforts in the automotive,

software, financial and chemical industries. Greatest strength is the ability to take vague or highly

technical instructions and write them out in clear, simple, step-by-step instructions.

EMPLOYMENT EXPERIENCE

Measurement, Inc. – Ypsilanti, MI 2012 – present

Reader/Evaluator

Read and evaluated narrative essays for standardized tests.

• Scored essays in accordance with state guidelines.

AboutFace – Atlanta, GA 2009 – 2011

Senior Editor

Edited forms and verified information of mystery shopping reports for many businesses, including

car dealerships, restaurants and retail establishments.

• Edited forms for grammar, spelling and punctuation. Made sure all documents followed the

corporate standard.

• Verified information collected was complete. Contacted shoppers when information was

insufficient. Expanded details and extrapolated information from questionnaires.

EDS – Troy, MI 1998 – 2003

Consultant Associate

Created, updated and edited user guides, instructor's guides and software and electronic training

manuals for client companies such as Dow Chemical, xpedx and General Motors (GM).

• Developed online help instructions for GM’s SAP human resource module, creating a

separate HR online help system per client’s request, maintaining documentation on both

sites. Tested SAP system to ensure the online help system functioned properly.

• Served as a Lead Web Developer for the English Fundamentals course, showcasing my

department’s capabilities. Developed an instructional plan, served as an instructional

designer for one module, and as a tester for the overall course.

• Facilitated hands-on technical training for DowNet, including the testing of the system.

• Updated GM’s existing Vehicle Order Management (VOM) help system, including testing

the changes.

• At project conception, re-wrote online order user guides (which had been written by

engineers for engineers) for the general xpedx employees. Tested online courses created

to aid in the consolidation of the ordering systems, developing job aids to supplement the

courses.

• Updated manual detailing the upgrades and changes to a portion of GM’s Global

Purchasing System, providing users with a step-by-step outline of system enhancements.

KATHRYN KOPICH

40142 Sandpoint Way Novi, MI 48375 248-***-**** **************@*****.***

Strategic Staffing Solutions – Detroit, MI 1996 – 1998

Technical Consultant

Staffed on contract to Kmart Corporation in Troy, MI to write user guides, handbooks and

installation documentation for the Kmart Local Area Network (LAN).

• Designed downloadable forms for use by store management and associates.

• Wrote installation guide for Kmart tech support staff for the installation of Windows 95.

• Designed Intranet sites for the Desktop Architecture Team, publishing information about the

support services provided.

FAME Information Services, Inc. – Ann Arbor, MI 1992 – 1996

Publication Specialist

Created, updated and edited user guides for clients of FAME financial custom software.

• Coordinated reproduction and distribution of software manuals for national and

international clients.

• Produced various marketing materials for use at international financial conventions.

• Tested updated FAME financial software systems prior to distribution to customers.

EDUCATION

BS in English (Minor in Technical Writing) – Eastern Michigan University, Ypsilanti, MI

VOLUNTEER WORK

Secretary – MOMS Club® of Novi – East July 2007 to June 2010

TECHNICAL SKILLS

Microsoft Word Microsoft PowerPoint

Microsoft Excel Microsoft FrontPage

Microsoft Outlook HomeSite

RoboHelp RoboHelp HTML

Vantive Visio

Adobe FrameMaker Adobe Acrobat

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