Customer Service Sales

Jerrell Baldwin

**** ********* *** ***

OAKLAND, Ca 9609

510-***-****

********.*****@*****.***

Objective: I would like to combine my years of Customer Service, Inside

Sales, and Technical Background and work for a company where all of my

skills can be utilized.

QUALIFICATIONS:

> Strong customer service and interpersonal skills

> Excellent oral and written communication

> Strong problem solving and troubleshooting

> Able to handle many tasks in face paced business environment

TECHNICAL SKILLS:

> Supporting end users and troubleshooting MS Windows XP, 7, VISTA, and

8

> Managing and troubleshooting Access Resources

> Troubleshooting network connections

> Installing,configuring, and troubleshooting software,hardware,and

peripherals

> PC,Laptop, and Tablet setup and repair

EXPERIENCE:

East bay Paratransit: Senior Customer service REP_Oakland, CA 11/00-05/05

> Handled high volume calls

> Customer Service

> Dispatch, scheduled Appointments

> Worked closely with irate customers to solve transportation issues

Shotgun Delivery: Senior Inside Sales/Admin Assistant- Hayward, CA. 01/94-

10/99

> Administrative assistant to sales manager and vice president

> Set weekly itinerary/Lead Generation

> Business to Business sales $65/75k per month in new sales

> Account management

> Responsible for meeting with decision makers and resolving pressing

and time sensitive issues

EDUCATION

The Stride Center (IT Certification)-San Pablo, Ca 01/09-01/10

> Desktop Support/Networking/PC and Laptop setup and repair

Heald College - Hayward, Ca 01/06-02/07

> Networking

Oakland Technical High school-Oakland Ca 09/84-02/07

> Diploma

> CERTIFICATIONS: MCDST,MCP,NETWORK+,A+

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