Administrative Assistant Customer Service
Resume:
Joane Duran
Henderson, NV ***52
**********@*****.***
July 2012 - current, Executive Administrative Assistant, Baskow & Associates, Las Vegas,
NV
Provide administrative support to Executive Director of Sales, Executive Director of
Business Development and sales associates.
Manage client accounts from beginning to end, which include writing detailed contracts,
creating files, organizing and maintaining client information.
Create addendums to client contracts as needed.
Create estimates and invoices in QuickBooks.
Close contract files once event has occurred and ensure all necessary paperwork is in
order.
Maintain client information in data base.
Create proposals on an as needed basis.
Maintain database for Registration Department.
Heavy customer service on phones for registration programs.
Manage and coordinate senior staff calendars and appointments.
W ork off site events in various roles.
Act as main Receptionist relief for break and lunch periods, and assume full Receptionis t
duties any time the regular Receptionist is out of the office.
May 2006 –July 2011, Executive Administrative Assistant, George P. Johnson Event
Marketing, San Carlos, CA
Provide administrative support to Senior Vice President/General Manager, Senior Vi ce
President of Operations, Vice President of Technology and Vice President of Client
Services.
Manage and coordinate senior staff calendars and appointments.
Arrange travel itineraries. Including obtaining passport and visa documentation.
Run cash flow reports for all office accounts and distribute reports to Account Executives.
Submit complex expense reports for senior staff and executive directors.
Submit invoice requests to accounting.
Arrange catering for in office events.
Arrange executive off site events – reserve venues and restaurants, arrange catering,
flights and hotels for out of town clients or employees.
Coordinate printing and binding of presentations.
W ork off site events in various roles.
Act as main Receptionist relief for break and lunch periods, and assume full Receptionist
duties any time the regular Receptionist is out of the office.
April 2001-June 2005- Program Associate/Administrative Assistant Child Care
Coordinating Council, San Mateo, CA
Responsibilities as Administrative Assistant:
Provide administrative support to Council staff, including Executive Director, Direc tors
and Managers. Responsibilities included: developing and processing letters and reports,
filing, arranging travel itineraries, arranging meetings, providing clerical support relating to
Human Resources and accounting activities.
Act as main Receptionist relief for break and lunch periods, and assume full Receptionist
duties any time the regular Receptionist is out of the office.
Coordinate backup front desk coverage whenever main Receptionist is out of office.
Responsible for and performed processing of all mail activities, including: incoming,
outgoing and interoffice.
Coordinate scheduling of conference room usage.
Provide facilities maintenance duties including service calls and follow-up for equipment
repairs, as well as obtaining off-site conference rooms and other space requirements for
staff meetings.
Coordinate the setup of voicemail and trouble shooting, and request service as approved.
Deal with property management and all facility issues.
Negotiate and renew contracts with vendors.
Responsibilities as Program Associate:
Provide Resource and Referral counseling to parents looking for childcare and subsidy.
Keep current on all funding and resources for families in San Mateo County.
Inputting data updates on child care providers.
Data entry for Provider Retention Program participants.
Participate in community outreach for Provider Retention Program .
Research and organize information for Provider Retention Program orientations.
Review college transcripts for Provider Retention Program participants.
Offer technical assistance to Provider Retention Program participants.
Conduct Child Development Permit Workshops, which assisted Provider Retention
Program participants in completing the California Child Care Permit applications.
Education
A.S. Degree in Early Childhood Education, Cañada College
Certificate in Early Childhood Education, Cañada College
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