Customer Service High School

***** ** ***** ***, *****, FL *****.786-***-****- 786-424-

****.*******@*******.***

Nelly Lara

Objective

Motivated, dedicated, and dependable individual seeking an

Administrative position and achieving career advancement with a

prestige company.

Experience

May-2010 - April United Parcel Hialeah, FL

2013 Service (UPS)

Clerk Representative

[pic] Processed domestic and international shipments in

accordance with UPS Cartage Services, Inc and US Commerce Department

policy and regulations.

[pic] Provided customer service internal and external by

walk-ins, phone, fax, and e-mail.

[pic] Resolved discrepancy shipments.

[pic] Followed up on requests, reviewed rates, and provided

tracking and routing of shipments.

[pic] Prepared and updated reports and customer set

ups/profiles.

[pic] Answered inbound calls providing explanation of

services available, features, costs, and other related UPS services.

[pic] Used Microsoft Outlook, Internet, and UPS software to

perform tasks.

2003 - 2009 Pitney Bowes Management Services Miami Lakes, FL

Document Imaging Specialist / Team Leader / Customer Service

Associate

[pic] Received, reviewed, and prepared documents for

replication either by e-mail or walk-in requests.

[pic] Verified document information by determining the

appropriate category and filed paperwork.

[pic] Provided assistance in a mailroom /copy center

environment.

[pic] Maintained/updated various logs for reporting daily

and monthly figures.

[pic] Adhered to all safety procedures as appointed by the

Emergency Coordinator (EMC).

[pic] Used Microsoft Excel, Lotus Notes, and Pitney Bowes

software to perform tasks.

2000 - 2003 Norych Law Group Coral Springs, FL

Office Clerk

[pic] Data Entry and performed faxing, photocopying,

scanning, and filing duties.

[pic] Maintained logs of incoming and outgoing

documents/packages.

[pic] Shipped documents by using FedEx, UPS, USPS, DHL, TNT

(ground & air)

[pic] Distributed incoming mail and processed outgoing

mail.

[pic] Assisted in the Reception area when need.

[pic] Used Microsoft Excel, Outlook and Norych Law software

to perform tasks.

Education

06/1998 Montebello High Los Angeles, CA

School

High School Diploma

[pic] High School Graduate (General Education)

References

References are available upon request

Contact this candidate