Customer Service Sales

Markelee Jean

***-** ***** ******, ****** Village, NY 11429

(H) 718-***-**** (C) 347-***-****

************@*****.***

Objective:

To obtain a challenging position in customer service or general labor that allows me to utilize my experience and apply my academic skills to establish a productive working environment.

Work Experience:

2012 – Present Jewish National Fund Head Security/Warehouse Facilitator

* Provide direction to staff members to resolve problems quick and efficiently

* Perform data entry and analyze spreadsheets for quarterly statistics

* Motivate and provide guidance to staff to achieve goals in accordance with established policies

* Participate in work of subordinates to facilitate productivity

* Extensive knowledge of Pitney Bowes and Neopost mailing machines

* Prepare shipments using UPS and Fedex systems

* Became the lead “go-to” person for questions with large mailings and all aspects of daily office operations as well as security issues

2005 – 2011 Yoyo Lipgloss Customer Service/Security/Warehouse Control

* Answered telephone inquiries from customers and stores regarding the status of units and other service issues

* Managed a high-volume workload within a deadline-driven environment. Resolved an average of 150 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)

* Responsible to process requests and supply orders, purchase necessary materials, pack boxes for timely delivery

* Maintained truck and vain to complete all requirements of vendors. Accountable for the inventory control according to stock locations and printing requests.

* Prepare shipments using UPS and Fedex systems

2007- 2009 Adam Catering Company Host/Event Coordinator

* Responsible for setting up/booking events for families to celebrate various occasions.

* Exceptionally familiar with greeting and seating protocols in a restaurant setting

* Hired and managed temp staff, delegated tasks to ensure each event was run smooth

* Successfully monitored and controlled whole food and beverage operations.

* Maintained a positive liaison with patrons and new customers

Skills:

* Microsoft Office for PC and Macintosh platforms

* Knowledge of bookkeeping and accounting

* High level of customer service

* Full understanding and extended knowledge of Pitney Bowes machines

* Proven ability to meet deadlines

* Able to work under pressure and handle stressful situations with ease

* Ability to work with a diverse group of people

* Design, develop and implement successful marketing and sales campaigns, fundraisers, employee incentive programs and contests. Evaluated target markets and proposed marketing strategies.

Education and Training:

Queensborough College, Expected graduation Spring 2014

A.A in Accounting, GPA 3.1

Languages: Fluent in English and Haitian Creole.

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