Customer Service Project
Resume:
Gennaro Adamo
Howard Beach, NY 11414
Email: **********@*****.***
Objective
To obtain a position in the technology industry that will allow me to grow technically and professionally.
Education
• St. Francis University, NY January 2014
B.S. in Information Technology
Information Technology GPA: 3.50
Class Projects
• Supermarket Billing – C++
Project was written in C++. This billing system was created for customers to place an order and
receive a bill for their order. Highlights of application include the ability for customers to view
available products, place an order, modify order, and receive a total price for their order.
• Student Fee Inquiry System – C++
Project was written in C++. The ultimate goal of the system is to output owed fees of students
from a class. It could be run in a list or by typing in the name of a student. The system was also
able to be modified (changing fees owed) as needed by the user.
• Maze Game – VB.NET
Project was written using Visual Basic. The game included ten levels, each with increasing
difficulty. The object was to get through each maze without making the cursor touch the walls.
The only way to move on to the next level is by beating the previous one. Some functions
included an adept GUI and a time keeper.
• Database for book publishing company – MySQL
Project was written using SQL. The database produced different fields which consisted of ID,
author name, book name, book ISBN, publisher, date published, and price. In the making of the
database, one to many and many to many relationships were used, as well as primary and foreign
keys. The database was created for easy access to finding certain books.
Computer Skills
• Programming and Database: Visual Basic, C++, MySQL
• Additional Software: Microsoft Office, Adobe Dreamweaver, Adobe Photoshop, Adobe Bridge
Work Experience
• New York Cares – Volunteer 2011-2012
Assisted people with the use of Microsoft Office products, helped set up email addresses, and
connected users to social media sites.
• Dunkin Donuts - Shift Leader 2010 - present
Responsibilities include: providing excellent customer service, taking orders, managing cash
register, ensuring cash register balances, and training new employees.
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