Customer Service Manager

Ricardo M. Burks

*** **** **** ****** ~ Cleveland, Ohio 44108 ~ 216-***-**** or 614-***-****

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OBJECTIVE: Seeking employment in Warehousing utilizing past experiences with the opportunity to develop new skills.

SUMMARY OF QUALIFICATIONS:

• Past work experiences include bar management, home repair/remodeling, assisting the developmentally disabled population with daily living, and training people in customer service

• Strong customer service skills developed through experiences

• Enjoy physically active work with the ability to complete tasks on time with quality

EXPERIENCE:

Reliable Home Repair Cleveland/Columbus, Ohio

Owner/Operator 2008-Present

• Marketing, planning/pricing of services, manage and complete all contracts

• Services provided include drywall/painting, flooring including tiling/carpeting, masonry, new window/door installations, and roofing

Key Bar Whitehall, Ohio

Bar Manager 2012-2013

Klub 57 Columbus, Ohio

Assistant Bar Manager 2009-2012

• Responsibilities included control of day-to day operations, inventory control, staffing selection/supervision/scheduling, event planning, marketing, and pricing of products

• Ensured quality customer service was provided to promote return business

Olsen Temporary Service Columbus/Cleveland, Ohio

Customer Service Trainer 1999-2002

• Trained and managed new temps in customer service and achieved significant improvement in their productivity on job assignments

Franklin County Board of Developmental Disabilities Columbus, Ohio

Residential Assistant/Manager 1993-1998

• Planned curriculum, prepared instructional materials, and taught basic academic and daily living skills to developmentally disabled students following individual educational programs based on multi-sensory learning and repetition to reinforce learning

• Designed, wrote, and implemented behavior programs

• Managed, trained, and supervised 12 employees in 6 group homes

• Coordinated activities of the agency, service providers, student interns from the universities, and volunteers

EDUCATION:

Muskingum College- New Concord, Ohio- BA in Business Administration, 1987

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