Customer Service Electrical

Nadir Cabdurahman

*** **** ***** ****, ******: 079********

Hornchurch, Essex, RM12 4YD Email:

*****************@*******.***

Date of Birth: 01-07-1987 Gender: Male

Personal profile

I'm an Undergraduate electrical installation student who is keen

to get more experience and develop skills that I need to perform

better for my future career as well as in life. People call me

reliable, trustworthy, punctual and independent. I was heavily

involved in retailing till late last year and gained a good

understanding of doing business and identifying customer's needs.

Able to work on own initiative or as part of a team. I'm also

hard-working and very motivated.

Education

Stradford campus - Stradford college of further education,

Stradford, London

- math level 1

2004/2005

- literacy level 1

During my time at Stradford : which involved IT, Math's and

English. I didn't know yet what career I wanted to pursue.

Stradford campus - Stradford college of further education,

Stradford, London

- math level 2

2005/2006

- literacy level 2

I wasn't really interested in continuing doing IT so I started

from scratch at da same college for electrical installation.

Prince's trust course

2006/2007

Stradford campus - Stradford college of further education,

Stradford, London

- math Level 1

2007/2008

- Literacy Level 1

Studying electrical installation Level 1 at Newham College gave

me a really good feeling and I found out that I knew more about

the subject and that I was really good at it. Then I thought if

I'm this good in electrical installation, what might the future

bring and that's why I continued with it.

Stradford campus - Stradford college of further education,

Stradford, London

- math level 2

2008/2009

- literacy level 2

When I started this Level 2 course, I realised what I wanted in

life and made up my mind about what I was going to do in the

future and that is to give my all, never go for less and to make

it bright.

Achievements

Stradford College of further education

maths and literacy Level 1 for IT 2004 - 2005

maths and literacy level 2 for IT 2005 - 2006

Prince's trust course certificate 2006 - 2007

maths and literacy level 1 2007 - 2008

maths and literacy level 2 2008 - 2009

Work Experience

Edah Supermarket, Rotterdam, Holland

Shop Assistant - "Filling in empty shelves with Feb

products and maintaining the shop floor." 2002

Developed work experience and I enjoyed working for them.

Peacock's, East Ham, London

Shop Assistant - "Working on shop floor and Nov

assisting customers." 2004

When I was at the prince's trust course I had to do work

experience at peacocks. I liked it and I've developed basic

costumer service. I worked in the stockroom and I had to

arranging new products on hangers and skips.

Hamar Pound Shop, Manor Park, London

Sales Assistant - "Working behind the till and also maintaining

2007/2008

the shop."

This was my first real job giving me a lot of experience of what

it is like working behind the till and helping customers with

what they were looking for and assisting them with any help

needed.

I've developed great customer service skills, patience for

customer, understanding customer's needs and good interpersonal

skills.

CSS Recruitment Services Ltd, East Ham, London

Manual Worker - "Had to check boxes of bananas and

2009/2011

rearrange them."

Took this job because I needed to keep myself busy so I went and

applied with CSS. They gave me a job in a banana factory which

involved a lot of labour and lifting. Because shifts started

early in the morning, it improved my abilities concerning

punctuality. I was loading and off-loading boxes from a pallet

and then checking the boxes for loose or dump banana's.

skills and qualities

Helpful and friendly

Well presented and very patient

Good communication and listening skills

Knowledge on how to deal with difficult customers

Good customer service skills

Good in dealing with customer's demands and inquiries

Team-player

Languages

English - Speak fluently and read/write with high proficiency

Dutch - Speak fluently and read/write with high proficiency

Somali - Speak fluently and read/write with high proficiency

French and German - I know the basics and I understand a bit

it skills

Word, Excel, Access, PowerPoint, Internet and Email

personal details

Health: Excellent; Non-smoker

Nationality: Dutch

Interests: Family activities, basketball, reading, cinema and

football

references are available upon request

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